Lovely Faith Yurong

I am an experienced and results-driven Customer Service Professional with a proven track record in technical support, telecom operations, financial services, and healthcare insurance. Throughout my career, I have demonstrated a strong commitment to delivering exceptional customer experiences, resolving complex issues with accuracy, and maintaining a high level of professionalism in every interaction.

My professional journey has equipped me with a diverse set of skills that make me highly adaptable to different industries and work environments. At OptumRx, I handled prior authorization requests for pharmacy services, ensuring accuracy, efficiency, and compliance with healthcare regulations. I provided essential support to patients and healthcare professionals, resolving inquiries with urgency and empathy. In my role at iQor Philippines, I assisted clients with credit card account inquiries and transactions, delivering clear and professional service while upholding strict data security and compliance standards.

Earlier in my career with Teleperformance Philippines, I provided end-to-end technical support for TV and streaming services, troubleshooting technical issues, and guiding customers through solutions. My role as a Subject Matter Expert allowed me to train and support new hires, improving team performance and overall customer satisfaction scores.

I pride myself on my ability to remain composed and solution-oriented in fast-paced, high-pressure environments. My core strengths include CRM tool proficiency, technical troubleshooting, effective time management, and the ability to work both independently and collaboratively. Whether assisting a frustrated customer with a billing concern or guiding a non-technical client through a technical fix, I approach every situation with patience, clear communication, and a focus on resolution.

Beyond my technical skills, I am deeply passionate about the human side of customer service. I believe in building trust, fostering loyalty, and ensuring that every customer feels heard and valued. My adaptability and eagerness to learn have allowed me to excel in various industries, and I am always ready to embrace new challenges that push me to grow professionally.

As I seek my next opportunity, my goal is to join a forward-thinking company where I can contribute my expertise, enhance service quality, and continue to create positive customer experiences. I am confident that my combination of technical know-how, customer-focused mindset, and dedication to excellence will make me a valuable addition to your team.