Lovely Elaine Macugay Vidad

PERSONAL PROFILE Enthusiastic and results-driven Customer Service Representative with over 4 years of experience in call handling, customer engagement, and telemarketing. Proven track record in cold calling and lead generation.Committed to delivering exceptional service and driving business growth through strong communication and persuasive sales techniques. C O R E S K I L L S Cold Calling & Lead Generation Inbound & Outbound Phone Support Customer Relationship Management Data Entry & Call Documentation WORK EXPERIENCE LOVELY VIDAD CUSTOMER SERVICE REPRESENTATIVE/ COLD CALLING CONTACT ME AT Namnama Sinait Ilocos Sur-- linkedin.com/in/lovely-elainevidad-97b128268 Cold Calling Support Freelance August 2021 – May 2025 Generated high-quality leads through outbound cold calling campaigns Persuaded potential customers to participate in surveys using scripted pitch Maintained accurate call records, participation logs, and sales documentation Applied effective communication to handle objections and maximize conversions Customer Service Representative Custom Remote Business Service Inc. Aug 2015– Dec 2019 Managed high volume of incoming calls, emails, and live chats Resolved customer complaints professionally and efficiently Processed customer accounts, updated files, and maintained detailed records Followed company communication protocols and quality service standards