Lovely Elaine Macugay Vidad

I have over 5 years of experience as a Customer Service Representative, 

working across both inbound and outbound environments. 

I specialize in cold calling, lead generation, and managing high volumes of customer interactions via phone, email, and live chat.

I've supported clients in industries like remote business services, marketing, and administrative operations. My main tasks include resolving customer concerns, documenting calls, and converting leads using persuasive communication.

I’m proficient with CRM tools like open phone, agent desktop and vici dial for call tracking and data entry, and I’m always committed to delivering excellent service and driving results.