LOVELY DE LUNA
CUSTOMER SERVICE REPRESENTATIVE
& GENERAL VIRTUAL ASSISTANT
PERSONAL PROFILE
I have over four years of experience in inbound customer
service, including sales, technical support, and general care.
I can respond efficiently to customer needs by providing the
best solutions to concerns that create a long-lasting
customer experience. I work quickly and efficiently.
I learn swiftly and have strong analytical skills.
WORK EXPERIENCE
Subject Matter Expert
MY EXPERTISE
Customer Support
Developing Customizable and
Flexible Process Flows
Conflict resolution
Technical knowledge
VXI GLOBAL HOLDINGS INC-
Liaise with Team Leader to resolve requests/issues in a
timely manner.
Shares information required for the team to be successful
Performs incident notification & escalation to ensure
problems/requests/issues are communicated effectively
& receive proper management attention
Customer Service Specialist
IQOR Philippines,-
CONTACT INFORMATION-
Mabalacat, Pampanga
Philippines 2010-https://www.facebook.com/LeeVirt
ualServices
https://www.linkedin.com/in/lee
virtualservices
Identify and assess customers’ needs to achieve
satisfaction
Manage large amounts of inbound calls
Keep records of customer interactions, process customer
accounts, and file documents
EDUCATIONAL HISTORY
Mabalacat City College
Bachelor of Science in Information Technology-
Patul National High School
High School Diploma | June 2007 - March 2011
Graduated class valedictorian
Chosen as most highly to succeed
