Lovely De Luna

My name is Lovely, and I help business owners identify customer service issues that prevent them from turning new customers into loyal customers.

Let me help you improve the customer experience by understanding the customer's journey, adopting service-oriented behaviors, and providing personalized solutions to build loyalty.

I have five years of experience in customer service campaigns across financial/collections, social media applications, and the telecommunications industry in the US.

I can help you with the following customer service and few administrative tasks: 

►Customer Support by phone, email, and live chat message

►Data Entry

►Online Research

►Administrative Tasks

►Social Media Management

►Transcription

►Appointment Setting and Calendar Management

►Order Fulfillment

►Creating Tickets and Help requests

►Sending Deliverables

I have experience with the following software tools:

►Salesforce

►Oracle Siebel

►Sap CRM

►WordPress

►Slack

►Jira

►Oracle

►Slack

►Skype

►Zoom

►Google Workspace

►Microsoft tools

I am looking forward to hearing more about your projects!