Lovella Mae Felesedario

LOVELLA FELESEDARIO VIRTUAL ASSISTANT Passionate about learning and working in a team. WORK EXPERIENCE Skilled and experienced customer & technical service representative in different global industries. Bark Co. (October 2021-August 2022) Through the years I have developed skills that HAPPY AMBASSADOR added value to my work which makes me an asset to Handles customer inquiry via email/chat/text any organization that I'll be associated with. Handles order concerns, from sales to logistics Provides customer centric relationships to promote a positive experience for both fur parent and dogs Telstra International Phil. Inc. -) NBN CONSULTANT SKILLS Very good communication skills Good listening skills User support Client Relationships Processes and procedures Billing management Billing concerns Attention to detail Team Player EDUCATION Tagoloan Community College Bugo National Highschool 2008 - 2011 | BS Elem Education 2004 - 2008 | High School Diploma - Handles inbound and outbound calls Provides billing and technical assistance Responsible for case managing complex connections that need thorough support from field technicians. Handles order tracking and logistics through Siebel CRM Complaints Management Teleperformance -) MOBILE BILLING REPRESENTATIVE Handles inbound and outbound calls Supports customers with billing and device inquiry Basic trouble shooting with phone devices and wifi gadgets Concetrix Philippines -) TECHNICAL ASST FOR CISCO/LINKSYS DEVICES Provides excellent troubleshooting assistance to customers resulting positive user experience. Identified and solved technical issues using variety of diagnostic tools. Managed customer relationships during service downtime and ensured the expected timeline is given. - Cagayan de Oro, Phil.