Lovella Jean Ismael Alfaro

LOVELLA JEAN ALFARO CSR/VA Profile A meticulous professional with well-versed in providing quality administrative and customer service support through effectively --Calamba City, Laguna, Philippines, 4027 handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. EDUCATION PERPETUAL HELP LAGUNA BS PSYCHOLOGY | /JUNE 2009 - MARCH 2010 SERVICES I CAN DO FOR YOU SAN SEBASTIAN COLLEGE RECOLETOS BS BYCHOLOGY | JUNE 2010 - MARCH 2013 Administrative Support Data Entry and Management Social Media Management Customer Service/Support Content Creation Research Assistance Creating and formatting documents Blog post writing Article creation SKILLS E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Order and payment processing Entry Customer communication for online SMM (scheduling posts) stores Customer Support Calendarmanagement Google Suite: Drive, Docs, Sheets, Emailorganization and response Forms, Mail, Calendar, Slides Appointment scheduling MS Office (Word, Excel, PowerPoint, Manage Website / CRM Outlook) Other administrative support. WORK EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE Convergys / TELCO ACCOUNT November 2015 -November 2016 B2B ·Discussing billing, program issues, payments, tracking orders, sales, Mobility ·Providing information on additional products and services Providing Resolutions CUSTOMER SERVICE REPRESENTATIVE/ TECH SUPPORT IQOR/ TELCO ACCOUNT June 2019 – August 2019 / September 2020 - March 2021 B2B ·Discussing billing, program issues, payments, tracking orders, sales, Mobility Upskilled as Tech Support ·Providing information on additional products and services Providing Resolutions CUSTOMER SERVICE REPRESENTATIVE/ TECH SUPPORT Teletech RETAIL ACCOUNT September 19 2019 – June 15 2020 Create Account for new members ·Discussing billing, program issues, payments, tracking orders, sales, Mobility Upskilled as Tech Support ·Providing information on additional products and services Upskilled as Tech Support Providing Resolutions VIRTUAL ASSISTANT Rain Travel and Tour (Flexible Schedule) May 2020 - April 2024 Receiving and making phone calls Present our services and value Set appointments process payments Managing email Meeting with clients in her behalf Managing SMS Creating Graphic design for her Business Creating and Editing Soc.Med posts PATIENT CARE COORDINATOR/ADVOCATE OPTUM GLOBAL SOLN. HEALTHCARE ACCOUNT April 2021 – January 2024 Answers approximately 60 calls per day Process medicine refill for Specialty Medications Process payment for order Checking members insurance Upskilled to 3 different LOBs (new members, members eligibility and benefits, handle providers call for new and old patients) WORK EXPERIENCED COLDCALLING WGS Cold Caller / Part Time January 2023- December 2024 Make outbound cold calls to potential clients and businesses. Present our services and value Set appointments for WGS owner propositions effectively to prospects. Maintain and update a database of contacts and leads. Follow up on leads and conduct research to identify potential prospects. Meet daily, weekly, and monthly CHATMODERATOR Adult Site February 2023 - March 2024 Create & maintain relationships with our customers in the appropriate manner to drive maximum sales Answering all messages FAST (2-5 min) VIRTUAL ASSISTANT P&W Inv. RealEstate/PartTime A u g u s t 2 0 2 3 - January 2 0 25 Make 50 outbound cold calls to potential clients and businesses. Present our services and value. Manage software (REI Reply) Generate leads and set appointments for our sales team. Maintain and update a database of contacts and leads. Follow up on leads and conduct research to identify potential prospects. Meet daily, weekly, and monthly call and appointment targets.