More than 10 years customer service experience. I have The ability to speak English fluently. A very Strong verbal and written skills and always speak with a clear even tone. I also have the ability to be sensitive and reassuring when customers are upset or anxious helping them to relax.
Through the years I have learned how to be tactful while still being assertive and firm but polite. These qualities combined with being able to work fast and efficiently will surely be an asset to the group.