Love Emuseh Daniel

LOVE, EMUSEH DANIEL Phone: - | Abuja, Nigeria-| Linkedin:| https://shorturl.at/v97Fp | Skype: https://shorturl.at/1lfG7 Summary I aim to leverage my exceptional communication, problem-solving, and interpersonal skills in a dynamic customer service role, where I can provide outstanding service to customers, contribute to team success, and continually develop my professional abilities in a customer-centric environment. Education 2014 – 2019: Nasarawa State University, Keffi, Nigeria Bachelor of Science in Business Administration. Thesis: E-commerce Growth and Customer Satisfaction. Work Experience 2020/2024: Customer Service Representative/Support Sept 2020 – Jul 2024 Outsource Global Technologies  Making 90+ Inbound and Outbound calls to disabled American Citizens. 2023/2024:  Logging client’s required information on Salesforce  Sending, Receiving, and responding to 50+ client emails.  Getting detailed information for the process of their claims.  I am getting client Medical records electronically. MODSQUAD Incorporation (REMOTE) Dec 2023 – March 2024 TrustLab - Content Moderator (Independent Contractor)  Routed 70+ complex inquiries to specialized teams if required through Amazon Sage Maker.  Suggest improvements to moderation policies and processes.  Fact-checking 80+ news and content for authenticity. VitalSource – Customer Support (Tier 0 & 1) Dec 2023 – March 2024  Provide information to resolve customer difficulties and answer usage questions through Zendesk.  Respond to 90+ customer inquiries received via support, email, and chat  Update 80+ customer records based on interactions.  Identify common issues customers face to provide feedback to improve products or services. Key Skills and Experience ● Comprehensive problem-solving abilities. ● Good verbal and written communication skills. ● Experience with handling calls, emails, live chat, and support. ● Good interpersonal communication and organizational skills. ● Sales and negotiation skills Additional Skills and Qualifications Computer Skills Highly proficient in MS Office packages Language Skills English (Fluent), Hausa, Ibibio (Native) References are available on request.