Lourdes P. Yalung

Lourdes P Yalung Mobile: - e-mail:--Skype: lulu.yalung Education U21 Global Singapore Sept 2006 – Dec 2007 Earned Units in Executive Diploma of Business Administration Obtained it through the Scholarship Programme of U21 and MasterCard for Asian Women. Had to maintain a grade of 85 to stay in the programme. University of the Philippines, Diliman, Quezon City Jun 1986 – Mar 1989 Earned units in Master of Arts in Industrial/Organizational Psychology Dean’s Lister First Semester and Second Semester 1986 – 1988 University of the Philippines, Diliman, Quezon City Bachelors of Arts in Psychology Entrance Scholar, 1979 Deanʼs Lister First Semester 1980 - 1981 Jun 1979 – Nov 1882 Certifications Certified Administrator of Targeted Selection since 1991 Development Dimensions International, Philippines Certified Trainer of Interaction Management and Techniques since 1994 Development Dimensions International, Singapore Certified Trainer of Service Plus since 1994 Development Dimensions International, Singapore Certified to Conduct Problem-Solving and Decision Making Program of Targeted Management since 1996 Development Dimensions International, Philippine Harrison InnerView Test Administrator since 1997 Areas of Expertise • Talent Management – selection, development, succession, and performance management. “Deo gratias” 2 • • • • • Talent Development – training, career development, career management, coaching, leadership development Organizational Development – increasing organizational effectiveness and health or morale Building Service Culture – organizational branding, branded customer service, and service audits Total Quality Management, Quality/Productivity Improvement Circles Strategy Designing and Disciplined Strategy Execution Achievements Raised funds worth six million pesos for Islands of Good Governance (IGG) Initiative of the Institute for Solidarity in Asia launched on 20 and 21 October 2015 at the Philippine International Convention Center. Obtained a Scholarship Programme for Asian Women from U21 and MasterCard in September 2006. Had to maintain a grade of 85 to stay in the programme. Awarded the 1995 Most Outstanding Training Effort Award given by The Mandarin, Oriental Hotel Group for implementing the “Legendary Service Training” and other programs which helped reduce staff turnover from April 1993 to April 1995 in The Oriental, Singapore. Awarded the 1992 Most Outstanding Training Effort Award given by The Mandarin Oriental Hotel Group for creativity, innovation and team spirit in launching the “I Make the Difference!” a Putting People First Program in The Mandarin Oriental, Manila One of the four Management Representative in the Collective Bargaining Agreement for the Rank & File Union and the Supervisors Union in Mandarin Oriental, Manila Chosen by the Department of Tourism of the Philippines to be one of the five representatives, among other Training Managers and Human Resources Managers in Manila and Cebu City to represent the Philippines in “The Train the Trainers” Program in November 1993, Tokyo, Japan sponsored by JICA. Organized and joined the Tripartite Philippine Delegation for an Observational Study Mission on Labor-Management Consultation Mechanism in Tokyo, Japan, 27 September to 1 October 1988; sponsored by the Productivity & Development Center, Japan Productivity Center and Japan Productivity Center. Chosen to be one of the three Philippine delegates to the International Labor Organizationʼs (ILO) Supervisory Development Training Program for Trainers in Chiba, Japan, 1 to 18 March 1988; a UNDP Project. Organised and joined Philippine Delegation for an Observational Study Mission on Quality Control Circles in Tokyo, Japan, Seoul Korea, and Taiwan; sponsored by the Productivity & Development Center, Japan Productivity Center, Korean Productivity Center, Taiwan Productivity Center, and Asian Productivity Center. July 1985 “Deo gratias” 3 Work Experience Consultant Adjunct Faculty Enderun Colleges Inc. Nov 2014 – Present Enderun is a private non-sectarian undergraduate college that offers degree and non-degree programs in International Hospitality Management, Business Administration, Information Systems and Entrepreneurship. • As part-time faculty member, Iʼm assigned to teach the course on Human Resource and Training and Development, a management three-unit course. Freelance Human Resource Consultant Aug 2007 – Present Engaged by the following companies for training and development services: Resorts World Manila • Engaged on a full-time basis as a Total Quality Management consultant from June 2012 to July 2014. Creative Dishes and Recipes, MKAI Katering • Designed and facilitated a productivity and development and values enhancement programmme for its managers and supervisors entitled: “A Winning Service Attitude” in March 2011. Developed a supervisory/managerial programme and leadership programme for their managers and supervisors to be conducted in May 2011 onwards. First Nationwide Assurance Corporation of the Yuchengco Group of Companies • Designed and facilitated a Teambuilding Workshop for their entire company, entitle: “Effective Teams -Together Everyone Achieves More” in January 2010 The Philippine Integrated Advertising Agency (PIAA) of the Yuchengco Group of Companies • Designed and facilitated a Planning and Teambuilding Seminar for their entire company entitled “Effective Team Performance” last 5 December 2009 Charles Builders and iPeople • Designed and conducted a Service Excellence Program for its front-line staff as well as Basic Leadership Programme for its managers and supervisors in August 2009. Belle Corporation • Designed and conducted a Workshop for its entire Sales Team entitled: “Restoring The Wisdom Within And Nurturing Effective Work Behaviours” in January 2009. “Deo gratias” 4 Coca Cola Philippines • Conducted its homegrown training programs on career development and succession planning as well as some DDI programmes from 2007 to 2008. Project Consultant July 1996 - Present Development Dimension International, Inc., Philippines DDI is a talent managing consulting company; itʼs head office in the USA. • Engaged on a per project basis to deliver and conduct workshops to its various clients using DDI programmes and in-line with its standards. Maintains an evaluation rating of 4.5, 1 the lowest and 5 the highest rating for my services to be continuously used. Clients include top 100 corporations globally. Program Manager for NGAs Institute for Solidarity in Asia Nov 2014 – April 2016 Institute for Solidarity in Asia is a non-partisan, not-for-profit organization that envisions itself to be the leading public governance reform institute in East Asia by 2020. • Led a team in cultivating professional relationships with the partner National Government Agencies (NGAs) in the Program, thereby developing in them deeper commitment for governance. This includes mentoring them in designing, implementing and monitoring engagements with the partners; infused innovations to enhance the PGS Pathway; ensured the effectiveness of the NGA team in assuming their roles and in achieving their performance targets, ensuring alignment to ISA strategies; shared inputs towards planning a successful event led by the other units. Participates actively in preparations and implementation of ISA institutional events. Director of Recruitment NexC, Inc., Jan 2009 – Jan 2011 One-stop shop for the needs of hospitality industry worldwide • Led a team of Recruitment Executives in providing client hotels and resorts worldwide with their managerial and executive talent requirements. Managing Director Hospitality Village, Global City Sept 2006 – Dec 2008 Junior hospitality talent search company • Spearheaded the start-up team. Led a team of four in catering to the entry level and supervisory level talent requirements of client hotels and resorts worldwide. Freelance Human Resource Consultant Jan 2006 – Aug 2006 Engaged by the following companies for training and development services: “Deo gratias” 5 Human Resource Consultant for Quick Jump A start-up on-line gaming company. • Organized and put in place their Human Resources System/Department, selected and hired key employees for the start-up. Productivity/Quality Consultant for Rapid Form Corporation A fabrication company that supplies light-gauge structural steel construction components. • Facilitated the introduction and installation of Productivity Improvement Circles at the plant level. Four (4) Circles were able to present to Management four projects that contributed in the factoryʼs increased productivity and a system left in place where key players/teams knew exactly how to keep it going. Human Resources Manager Celebrity Cruises, Florida, USA Apr 2005 – Sept 2005 Cruise Line Company operating up-market cruise ships • Assigned to MV Celebrity Mercury for one contract. Worked with over 23 nationalities. Provided overall leadership in the onboard effort to steer training and development, welfare and morale, and human resources administration in accordance to the Celebrity Cruises Pillars of Safety, Service and Style, ISM/IMO and Service Quality Measurement Standards, USPH guidelines and environmental regulations. Guest satisfaction ratings were in the 96 – 99% ratings after each cruise and all signed-on members of staff have attended all mandatory training programmes. Director of Training & Development Jun 2004 – Oct 2004 Sutera Harbour Resort, Kota Kinabalu, Sabah, Malaysia A fully-integrated property development that includes two hotels, golf and country club, and marina. • Spearheaded and managed the revision of the service standards, measurement and audit, which was linked to the key business objectives of the various department heads. Organized monthly departmental trainings and trained 40 trainers to continuously conduct various skills training in their departments and Develops Supervisory Training Program and conducted General Skills Training for Front Line Staff. Director of Human Resources The Richmonde Hotel, Pasig City, Philippines Jan 1999 – June 2004 A 4-star business hotel, owned by Megaworld Corporation • Established the Human Resources Department – Recruitment, Training and Development, Employee Relations, Employee Discipline, Staff Cafeteria, Hotel Clinic for Guests and Staff, Performance Management System, Service Audit. Part of the pre-opening team and of the Management Team. Reported directly to the Managing Director. • Hired and trained a select 180 employees; maintained a turnover rate of 2.4% for three (3) consecutive years; maintained a harmonious employee-employer relations thereby making the workplace union-free for five (5) years since the “Deo gratias” 6 hotel has opened; established and implemented the Quality Service Audit System thus maintaining the quality of service of the hotel; developed and groomed one Human Resources Officer to assume the position of a Training and Development Manager and Assistant Human Resources Manager. Director of Human Resources Megaworld Land, Inc., Makati City, Philippine Jan 1997 – Dec 1998 A subsidiary of Megaworld Corporation handling the property management of all development projects of Megaworld Corporation • Joined during the start-up stage and part of the Management Team. Set up the Human Resources Department; selected and hired key personnel for the administrative and maintenance offices of the various newly turned over properties, The World Café, and for pre-opening team of The Richmonde Hotel. Training Manager Mandarin Oriental Singapore Mar 1994 – Mar 1996 Previously known as The Oriental, Singapore. A luxury 5-star hotel and a part of the Mandarin Oriental Hotel Group • Maximized learning by providing a creative, fun and exciting environment in the delivery of such training sessions as: Welcome Orientation and other components of the MOHG Training & Development Framework as necessary. Worked closely with local and international hospitality schools in selecting and placing students for their internship. Training Manager Mandarin Oriental Manila, Philippines Mar 1989 – Mar 1994 A luxury 5-star hotel and a part of the Mandarin Oriental Hotel Group • Reported directly to the Hotel Manager; maximized learning by providing a creative, fun and exciting environment in the delivery of such training sessions as: Welcome Orientation and other components of the MOHG Training & Development Framework as necessary. Selected trainees for practicum training who eventually held key positions in the hotel. Project Assistant to Project Officer Development Academy of the Philippines Jan 1983 – Feb 1989 A government owned and controlled corporation mandated to generate pioneering, value-adding, synergistic ideas, concepts, principles, techniques and technologies addressing development problems of local, national and international significance; and is the National Productivity Organization (NPO) of the Philippines • Assisted various client companies in installing Quality Circles Programme (QCC) and Labour Management Consultation (LMC) Mechanism in their organisations. “Deo gratias” 7 Affiliations Lifetime Member University of the Philippines Alumni Association Alumni Asian Productivity Organization Society, Tokyo Japan Member Productivity Improvement Circles Association of the Philippines Former President and Honorary Member Association of Trainors in the Tourism and Allied Industries, (ATTAIN) Philippines • Member Rotary Club International, Prima Vida Cubao, Quezon City, Philippines • • • • Skills • • • • Fluent in both Filipino and English (writing, speaking, reading) Fluent in Capampangan dialect (writing, speaking, reading) Proficient in Microsoft Office – MS Word, MS Excel, MS PowerPoint Issued a Philippine non-professional driver’s license “Deo gratias”