Lourdes P. Yalung

Areas of Expertise

• Talent Management – selection, development, succession, and performance management.

• Talent Development – training, career development, career management, coaching, leadership development

• Organizational Development – increasing organizational effectiveness and health or morale

• Building Service Culture – organizational branding, branded customer service, and service audits

• Total Quality Management, Quality/Productivity Improvement Circles

• Strategy Designing and Disciplined Strategy Execution

Office Administration and Management

Service Audit - Mystery Shopper