Areas of Expertise
• Talent Management – selection, development, succession, and performance management.
• Talent Development – training, career development, career management, coaching, leadership development
• Organizational Development – increasing organizational effectiveness and health or morale
• Building Service Culture – organizational branding, branded customer service, and service audits
• Total Quality Management, Quality/Productivity Improvement Circles
• Strategy Designing and Disciplined Strategy Execution
Office Administration and Management
Service Audit - Mystery Shopper