Louie Yanes

LOUIE YANES VIRTUAL ASSISTANT SOLAR ENERGY & HOME IMPROVEMNENT APPOINTMENT SETTINGS TEAM LEADER & TRAINER Mandaluyong City Manila Philippines DEDICATION Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable result. EDUCATION Tertiary: Datamex Institute Of Computer Technology Pasig City Computer Programming 2006 - 2008 Secondary: Signal Village National High School Taguig City 2002 - 2006 Primary: Jose Cardones Elementary School Taguig City 1996 - 2002 ONLINE COURSE CERTIFICATE Fundamentals of Digital Marketing November 29, 2020 Google Ads Search January 5, 2021 GMB - Google My Business January 6, 2021 Google Analytics December 12, 2020 Certificate Url : shorturl.at/sGNVZ SKILLS & CRM Sales Inbound & Outbound CSR Inbound & Outbound Microsoft Office/360 / Google Suite Amazon and eBay – Product Research & Listing SEO - Search Engine Optimisation GMB - Google My Business Lead Generation Google Analytics Google Ads Campaign WordPress website Canva Virtual Assistant admin Technician - Konica Minolta Printer Machines Appointment Settings ( Solar & Home Improvement ) Monday.com - CRM Pipe Drive - CRM WORK EXPERIENCES Premier Homes Solutions ( Massachusetts USA ) POSITION : TRAINER / APPOINTMENT SETTER CAMPAIGN : SOLAR ENERGY AUGUST 2024 TO PRESENT DUTIES : Trainer : Im the one providing onboarding training for the newly hired. Product knowledge, CRM, Google Calendar, Google MAP and setting an appointment properly. Calling warm leads and also doing Cold calling: We qualify Homeowners in different states for solar, specifically in MA, ME, NH, NJ CT, etc. And if they do qualify they can start the whole thing with no money upfront cost to start everything including the permits and other papers. Jaicom BPO ( formerly RedSky Comm Inc ) Led Computer Science Advocacy Microsoft 365 Microsoft Windows 10 December 5, 2020 Certificate Url: shorturl.at/lpAJ4 SEO - Search Engine Optimization December 10, 2020 Certificate Url: shorturl.at/fwyGS WordPress Website | 31 Lectures December 6, 2020 Certificate: ID- Verification Url : shorturl.at/hoxKX Technical Education & Skills Development Authority Receiving and Responding to workplace Communication October 12, 2020 ( RRWC Certificate ) #l056CPGJfz · Introduction to Front Office Services | October 12, 2020 ( FOS Certificate Services NC II ) #3hwHriVvPs · Providing Front Office Services October 13, 2020 ( FOS Certificate Services NC II ) #If4LuPzJzw POSITION : TEAM MANAGER CAMPAIGN : HOME IMPROVEMENT ( WASHINGTON - SEATTLE ) JANUARY 2024 TO AUGUST 2024 RedSky Comm Inc POSITION : TEAM MANAGER CAMPAIGN : SOLAR PANEL & HOME IMPROVEMENT MARCH 18,2020 TO DECEMBER 2023 DUTIES : Team Management: Supervise and lead a team of telemarketers, ensuring they are motivated, productive, and achieving their targets. Training and Development: Conduct training sessions to equip team members with product knowledge, sales techniques, and effective communication skills. Performance Monitoring: Regularly monitor individual and team performance metrics such as call volume, conversion rates, and sales targets. Provide feedback and coaching to improve performance. Goal Setting: Set clear and achievable targets for the team and individuals, aligning them with the organization's objectives. Quality Assurance: Ensure that all calls meet quality standards in terms of compliance, professionalism, and accuracy of information provided. Workflow Optimization: Streamline processes and workflows to maximize efficiency and productivity, such as call scripts, lead management, and follow-up procedures. Reporting and Analysis: Generate regular reports on team performance and sales metrics. Analyze data to identify trends, strengths, and areas for improvement. Customer Relations: Handle escalated customer issues or complaints, ensuring prompt resolution and maintaining positive relationships with customers. Team Motivation: Foster a positive and supportive work environment, recognizing and rewarding team achievements. Adherence to Policies and Regulations: Ensure compliance with relevant laws, regulations, and company policies, especially regarding telemarketing practices and data protection. · Participating in Workplace Communication October 15, 2020 ( PWC Certificate ) kHMWZuHHUV CreditBPO ( B2B ) Day Shift For verification purposes, contact: eTESDA Division-Certificate Url: shorturl.at/bfzIU Duties : We are a financial technology company that aims to be an important partner to Philippine banks and financial institutions, corporations, small and medium enterprises, and the government in our common pursuit of business growth, by leveraging information technology to improve lending, procurement, and accreditation processes, enhance operational efficiency, and strengthen the country's economy. POSITION : APPOINTMENT SETTER SPECIALIST ( VA | WFH ) CAMPAIGN : CREDIT RATINGS SOLUTION AUGUTS 2023 TO NOVEMBER 2023 ( 4 MOS. ) PERSONAL Birth Date : Age : Gender : Birthplace : Nationality : Civil Status : Height : Weight : Gender : Languages : DATA October 07, 1988 32 Male Signal Village Taguig City Philippine Married 5’7" 122 lbs. Male English, Tagalog REFERENCES Khim Fam Head of Remote sales team-Massachusetts USA Janice Broso Jaicom BPO - Operation Manager Formerly Redsky Inc. Mobile:- Philippines We are backed by a team of experts in the fields of banking, information technology, and corporate operations. The team has more than 80 years of experience with an extensive network of business professionals and government leaders in the Philippines. In the realm of business, access to credit can be a game-changer for small and medium-sized enterprises (SMEs). Whether it's to fuel growth, expand operations, or manage cash flow, a better credit score can significantly influence the terms of an SME loan. In the Philippines, where SMEs play a crucial role in the economy, understanding how to enhance your credit score is vital. In this article, we'll delve into actionable strategies that can help you boost your credit score and secure a better SME loan rate. Stay on top of your financial game! Invoice promptly, manage stock efficiently, and close any gaps that could impact your business's cash flow. Demonstrating consistent financial management enhances your creditworthiness. Fadhel Muhammed Ahmed Al-Shubaini Gen. Cont. Est. Fasco Engineering ( Saudi Arabia ) POSITION : SALES MARKETING & CUSTOMER SERVICE REP. MARCH 18,2014 TO JANUARY 2020 ( 6 YRS ) Duties : Ana Canaliza RedSky Comm Inc. - HR Accountant Mobile :- Philippines Our Company is MANPOWER PROJECT SOURCING, We are providing Project support service in all construction sites in the KINGDOM of SAUDI ARABIA. My management doesn’t have any instructions on how I will produce the Sales monthly collection. So, I preferred to use my knowledge and skills, experience in the past job that I had. My Strategy was, I use my skills in Lead Generation because in Google Search and Google map I can check where are the EXISTING CONSTRUCTION SITE and main contractors/ Sub Contractors. Then, I will look on LinkedIn who’s the key personnel like QC MANAGER or PROJECT MANAGER even HR MANAGER. I will call them and ask for a favor when will be the best time to talk with them over the PHONE, SKYPE, ZOOM, or Personal visitation on SITE for a meeting. So I can negotiate the services we offer and I can finalize the QUOTATION & P.O purchase order. It's like an appointment setting. As Customer Service representative. All site's important calls coming from our employees/ freelancing visa and clients are direct to me for assistance. Like, Invoice, pending salary, Timesheet, Expatriate Documents, Mobilization, and demobilization. One World Connection | Ortigas Pasig City POSITION : INBOUND AND OUTBOUND SALES CAMPAIGN : EMIDWEST CENTER MAY 2013 TO DECEMBER 2013 ( 7 MOS. ) Duties : Helping People having a problem with STRESSED, ANXIETY and DEPRESSION. In this kind of account, you need to feel what they felt. So you would know how to resolve their problems. We are offering (Cog native Behavioral Therapy (CBT). Credit Card Pulling account. The more people we helped the more Sales we had. Mid Shift 3 pm to 7 pm inbound sales calls, 7 pm to 8 pm inbound Mike Murdock collecting donations. 9 pm to 12:00mn outbound sales. One Contact Center (intl. B.P.O) | Pasig City POSITION : OUTBOUND SALES CAMPAIGN : SEO - LEAD GENERATION FEBRUARY 2013 TO APRIL 2013 ( 2 MOS. ) Duties : We’re finding/ Generating Leads in Yellow pages. Then need to call directly and look for key personnel like CEO, CFO, President, Director, etc. Will offer our services in the following Website creation / Re-design / SEO / SEM . Hart Global Solution (intl. B.P.O) Pasig City POSITION : OUTBOUND SALES CAMPAIGN : SEO - LEAD GENERATION APRIL 2012 TO DECEMBER 2012 ( 8 MOS. ) Duties : We’re finding/ Generating Leads in Yellow pages and Google map. Then we will call directly and we need to look or talk to key personnel like CEO, CFO, President, Director, etc. We will offer our services in the following Website creation / Re-design / SEO / SEM / Lead Generation United Coconut Planters Bank - Main | Makati City POSITION : IN-HOUSE TECHNICAL SUPPORT AGENCY : FACILITIES MANAGERS INC. OCTOBER 2011 TO FEBRUARY 2012 ( 4 MOS. ) Duties : Maintaining good quality conditions of all KONICA MINOLTA printer machines in terms of photocopying or Xerox, Scanning, Fax also good connectivity function from computer to Printer machines and vice versa. Hindi IT Services (intl. B.P.O) Fly by Night | E. Rod Qc POSITION : OUTBOUND SALES AGENT CAMPAIGN : 100 RETAIL REBATES GIFT CARD VOUCHER MAY 2010 TO SEPTEMBER 2011 ( 1 YR 4 MOS. ) Duties : We are offering 100 retail rebates certificate gift vouchers that can be used on dating sites and Walmart. TELUS HOUSE | Cubao Qc POSITION : IN-HOUSE TECHNICAL SUPPORT AGENCY : FACILITIES MANAGERS INC. FEBRUARY 2009 TO MARCH 2010 ( 1 YR & 1 MO. ) Duties : Assisting LOGISTIC STAFF and Team Leader for KONICA MINOLTA PRINTER MACHINES if have a problem or malfunction. Online Configuration of machines in Deferent branches with the help of I.T Department because I’m not authorized to remote any Computer directly. Monitoring the revenue of sales PRINT, FAX, SCAN, and waste papers / other consumables. UNION BANK Amorsolo | Makati City POSITION : IN-HOUSE TECHNICAL SUPPORT AGENCY : FACILITIES MANAGERS INC. APRIL 2008 TO DECEMBER 2008 (8MOS.) UNION BANK Plaza | Ortigas Pasig City POSITION : IN-HOUSE TECHNICAL SUPPORT AGENCY : FACILITIES MANAGERS INC. MAY 2007 TO MARCH 2008 (10 MOS.) Duties : Maintaining good quality conditions of all KONICA MINOLTA printer machines in terms of photo copying / Xerox, Scanning, Fax also good connectivity function from computer to Printer machines and vice versa.