Louela Deseo

 LOUELA A. DESEO Lot 2, Blk 30, Mercedes Park, Mercedes Executive Village, Cainta Rizal Email:-Mobile No. (632)- I am Lou, 25++ working professional in the Philippines. I handled multiple roles in Customer Service, Logistics and Finance field. Ability to operate efficiently under continuous change. Possess the value of “ taking ownership” and with “ value added mindset”. Pro-active, assertive and self-motivated. CAREER PATH Sales Operation Specialist- BHP Shared Services Philippines July 07, 2019 up to Present Duties and Responsibilities . Order fulfillment- engaging with customer’s needs, invoicing, processing of refund/adjustment invoices -      Manages agreeing and performance of customer contracts to maximise operational and financial outcomes and mitigate exposure to risk. -    Identifies, implements and evaluates the success of continuous improvement activities/initiatives to improve the safety, effectiveness and efficiency of BHP systems and processes. LOGISTICS Specialist- CANON BUSINESS SERVICES CENTRE PHIL. October 02, 2016 to July 07, 2019 Duties and Responsibilities - Responsible to ensure order fulfillment by handling customer queries, complaints and satisfation - Apply analytical expertise and reporting services to key operations performance indicators in order to identify opportunities to improve service quality and drive down cost. - Coordinate with import and export freight forwarders and Customs, raising all appropriate documentation for all shipments. - Handles lost, returns and damage items by working closely with RMA team to ensure credit of customer is provide, insurance claim raised. - Responsible for the reconciling inventory balances between Canon ERP and DHL Warehouse Management System (WMS). FINANCE ANALYST- SHELL BUSINESS SHARED CENTER February 01, 2011 to September 29, 2016 Duties and Responsibilities - Responsible for end-to-end account management (overdue, reconciliation, queries and monthly & quarterly reporting activities. - Continuous monitoring of Intra Group balances and resolving within timeline - Perform balance sheet reviews and following up on outstanding open items SUPPLY and FINANCE ANALYST-(Project based) RECKITT BENCKISER PHILIPPINES, INC. September 15, 2009 to September 30, 2010 Duties and Responsibilities: Handle recording and monitoring of accounts receivable and payable and other accounting related transactions Prepare invoices A/R and AP reconciliation Bank reconciliation BIR reports Monitors Inventory, conducts quarterly inventory count and reconciliation TRANSPORT SUPERVISOR-BACKFILL- (Project Based) Pilipinas Shell Petroleum Corporation June 01, 2008 to July 31, 2009 Duties and Responsibilities: Oversee distribution group to ensure that Shell products are delivered on time and in full. Addressed grievances or complaints. Formulate a resolution to a grievance or complaint and submit the proposed resolution to a higher level manager who approves the proposed resolution Ensures that drivers, helpers and loaders adheres to safety policies by giving performance reviews LOGISTICS SUPERVISOR ASIACONNECT INC (Distributor of Kenwood kitchen appliances, LG Electronics and Kodak) March 13, 2007 to June 27, 2008 Duties and Responsibilities: Plans and coordinates the purchasing and logistics functions, which includes stock ordering and receipt, inventory control, warehousing and distribution. Handles day-to-day purchasing of stocks according to established procedures, policies and deals with accredited and approved suppliers. Follows up with vendors to ensure meeting the required delivery dates. Oversee ordering and distribution of products and ensure adequate and timely receipt and distribution of these to attain maximum sales potential consistent with good inventory control. Responsible for completing import documentation, particularly to comply with Customs requirement. Supervise the work schedule of warehouse personnel. Direct and controls warehouse activities to ensure the efficient and economical utilization of warehouse facilities and equipment. Responsible for monthly reconciliation of inventory records versus the book records. Handles LC preparation and negotiation LOGISTICS SUPERVISOR MONARK EQUIPMENT (Caterpillar Authorized Dealer in the Philippines) January 2005 to December 31, 2006 Duties and Responsibilities: Supervise the Orders and Logistics Board Unit to ensure that key performance indicator will be achieved. Driving strategic initiative to maximize performance, reduce product cost and improve quality delivery and profitability. Establish, maintain and check importation activities for accurate and reliable report. Ensure that a regular monitoring for orders was done - such as customer was given notice to open the Letter of Credit, follow up booking if order has reached the Ready to Ship Date and if orders will be served according to specification. Ensure that the team maintain and update accurate inventory records. Supervise the group in updating any inventory reconciliation. Random check invoices of suppliers and ensure that billing is based on standard rates. Coordinate with brokers and forwarders on shipment matters. Coordinate with Singapore (Caterpillar) counterpart on order related issues. Value Adding Activities Performed: EMS (Equipment Management System) Coordinator, EOMP (Engine Order Management Project) Champion, DBSi Implementer Other functions : LOGISTICS OFFICER- LOGISTICS STAFF- ACCOUNTANT / BOOKEEPER LA JOTA PATIO DE BAILE RESTAURANT- Duties and Responsibilities: Collates accounting data and prepare trial balance and FS. Updates subsidiary and general ledgers. Prepares voucher and prepare check for payment. Prepare costing of new menu served. Check payroll prepared by payroll staff. Prepares all pertinent documents related to tax and SSS remittances. Prepare schedules such as Receivables and Payables, statement of cash flows and other schedules required by the owner of the restaurant. ACCOUNTING ASSISTANT ANCHOR STEEL CORPORATION - ( Manufacturing company of cylinder tank- Duties and Responsibilities: Maintains and updates subsidiary ledgers. Prepares bank reconciliation and schedules.