Loudevin Aleria

I am an Email Customer Care Representative with experience delivering non-voice customer support for retail accounts in a BPO environment. I provide professional, accurate, and timely email support to customers, ensuring high-quality service that meets business objectives, service-level agreements (SLAs), and quality standards.

I have hands-on experience handling customer inquiries related to order tracking, delivery issues, product concerns, returns, refunds, and account-related requests. In my role as a Retail Email Support Customer Experience Agent at Alorica, I consistently followed company policies, escalation procedures, and compliance guidelines while managing high ticket volumes in a structured workflow.

I am proficient in using CRM and ticketing systems to document customer interactions, track case status, and ensure proper follow-ups. I maintain strong attention to detail to deliver error-free responses and accurate case resolution. I am comfortable working with KPIs such as productivity, response time, quality scores, and customer satisfaction metrics.

I communicate clearly and professionally with customers from US, AU, and EU markets, adapting tone and messaging to align with brand voice and customer expectations. I am dependable, deadline-driven, and able to work effectively in a remote setup or office-based environment.

I am seeking long-term opportunities with BPO companies or corporate clients that require a reliable Email Support or Back Office Agent who can consistently deliver high-quality customer service and support team performance goals.