Lory Jane Filosofo

LORY JANE FILOSOFO PERSONAL PROFILE I'm an experienced customer service representative with a verifiable track WORK HISTORY Customer Service Representative record of resolving complex issues IBEX Global Solutions Davao, PH quickly and winning customer loyalty. I July 2017 - August 2021 am reliable and motivated, willing to learn new skills and always open to feedbacks for improvement. Addressed customer service inquiries, billing concerns and basic technical issues in a timely manner Provides recommendations on service upgrades and offer sales for possible leads HIGHLIGHTED SKILLS Conflict Resolution Excellent Communication Skills Provided input in improving internal processes Ticketing and Booking Associate RPT Express Travel and Tours March 2016 - June 2017 Ability to Multi-task Service and Support Managed the company's social media accounts Great Attention to Detail Created social media infographics for daily postings Basic Microsoft Application Managed booking sales for flight tickets Knowledge (Word and Excel) Customer service assistance regarding flight booking queries CONTACT EDUCATION INFORMATION Midsayap Community College Phone : - Email:- 2-Years Computer Software Technology June 2014 - March 2016 Skype:- Acquired Diploma for Computer Software Technology Address: 8's MyPlace Apt., Room 2A, Acquired TESDA qualification for Computer Hardware Servicing Sampaguita St., Ubalde, Davao City NC II certificate. 8000 Completed core competencies and internship to practice career specialization on hardware and software services.