Lorraine T Nyamariva

Lorraine Nyamariva Contact No-|Email:- PROFESSIONAL SUMMARY Results-driven Records & Archives Management Professional with over 15 years of experience in administration, customer service, and document management. Currently pursuing a BSc Honours in Records & Archives Management, with a strong focus on digital preservation, information governance, and compliance. Adept at streamlining records management systems, ensuring data integrity, and optimizing administrative workflows. Passionate about leveraging technology-driven archival practices to enhance organizational efficiency. CORE COMPETENCIES • • • • • • • • Records & Archives Management Digital Preservation & Data Integrity Document Control & Organization Administrative & Office Management Customer Service & Client Relations Workflow Optimization & Process Improvement Data Entry & Records Digitization Team Collaboration & Communication EDUCATION & CERTIFICATIONS BSc Honours in Records & Archives Management (Ongoing) Zimbabwe Open University, [Expected Graduation Year - 2028] Business Development Module Completed Nov – Dec 2024 Diploma in Customer Service, Alison Education Company 2022 Certificate in Communication Institute of Personnel Management 2020 PROFESSIONAL EXPERIENCE Consultant – Part time Botle Buhle Brands | 2023– Present • • • Implemented effective sales and marketing strategies, leveraging strong communication skills to increase client engagement. Developed expertise in network marketing, financial planning, and product promotion to drive sales growth. Built a customer base by providing exceptional client support and relationship management. Administrative & Customer Service Roles Various Companies – Croco Motors, South Eastern College, Wise Owl School | 2009 to date • • • • • Managed records organization, filing systems, and document retrieval processes, ensuring compliance with company policies. Provided high-level administrative support, including scheduling, correspondence, and office coordination. Delivered exceptional customer service, resolving inquiries efficiently and enhancing client satisfaction. Processed and maintained confidential customer and company records, ensuring accuracy and security. Assisted in digitizing records and implementing document control strategies to improve accessibility. TECHNICAL SKILLS • • • • Records Management Software (Senatical) Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Digital Archiving & Document Scanning Customer Relationship Management (CRM) Systems – Zendesk, Hubspot PROFESSIONAL DEVELOPMENT & NETWORKING • • Member of the Zimbabwe Society of Archivists (ZIMSA) Attending industry workshops and networking events to stay updated on records management trends. ADDITIONAL INFORMATION • • Open to remote roles in Records/ Resources Officer and management, Data Entry Specialist, Document Control Specialist, Accounts Relations Officer, Customer Support Representative, and Virtual Administrative Assistant. I am interested in professional certifications such as Certified Records Manager (CRM) and Certified Information Professional (CIP).