Lorraine Kay Ruizan

LORRAINE KAY RUIZAN Phone: - Email:-Address: P2 Mariroc Tabaco City, Albay 4511 Philippines I had been on a Customer Support field for 2 years and on the Admin Support field for more than 5 years. This involves constantly communicating with the clients in all channels such as chat, email, and phone calls regarding product functionality or problems, research with the client to fully diagnose the issues then develop creative solutions within the given timeline. I have excellent verbal and written communication skills and a keen familiarity with Customer Service. WORK EXPERIENCE Client Support Representative - December 2015- June 2022 User Support Desk, SAP Concur Philippines Job Description: Provided first tier support, including assistance with service features, Customer's policy and procedures, and navigational support. Document appropriate details of inquiry, notify customers according to notification schedules and take timely action including follow-up calls on cases as necessary and escalating appropriately as determined by call flow processes. Utilized tools and systems proficiently to track activity and ensure knowledge base integrity and utilization. Senior Customer Service Specialist - October 2013- July 2015 Shared Services, Convergys Philippines Job Description: Provided assistance to customers through phone not limited to processing orders, retail and upselling. Administrative Coordinator - June 2013- September 2013 Administrator, Globe Telecom Job Description: Constant communication with Globe Telecom’s Nationwide Product Auditors to gather information for reporting purposes. ACADEMIC HISTORY AND CERTIFICATION Bachelor of Science in Office Administration Computer Communication Development Institute Graduated 2013 Trained in Expense, Travel, Invoice, and Audit Support SAP Concur Philippines 2015 Promoted to Tier II Support SAP Concur Philippines 2021