Lorraine Jane R. Ocampo

Lorraine Jane R. Ocampo #10 Purok 20 Upper Irisan Baguio city Home Phone:- Mobile Phone:- E-mail:-Career Profile:​ A highly accomplished, skilled and knowledgeable Biology graduate with knowledge of computer applications, teaching and customer service. Customer-focused customer service and reservation specialist with strong in-bound sales experience and live chat service from one of the leading hospitality company. Skills efficient chat handling and use of automated ​systems​. Articulate with excellent verbal and written communication skills. Trained to diplomatically resolve customer concerns and diffuse tension to ensure customer loyalty. Professional Strengths: • • • • • • • Possess excellent verbal and written communication skills Quick learner and ability to work under pressure Possess good management and organizational skills Ability to work in a team and under pressure Good motivator, enthusiastic and open to learn new ideas Sound knowledge of recognizing and analyzing information problems Ability to handle multiple tasks Professional Experience: PIA -Pines International Academy Cooyeesan Plaza, Baguio City 2008 - EFL Teacher CNS - Choice and Success Junior Baguio City, Philippines 2008 - 2010 ESL Phone and Online Teacher IHG - InterContinental Hotels Group Baguio Camp John Hay, Loakan Road, Baguio City February 22, 2010 to June 8, 2018 • Worked as a Reservation Sales Specialist for the first 2 years. • Worked as a Live Chat Specialist from-. EMAPTA VERSATILE SERVICES INC. Magsaysay Avenue, Baguio City June 2018 to September 2019 ● Research and Data Entry Specialist and Logistics and Dispatch Coordinator Interest and Hobbies: • • • Meeting new friends Travel, adventures, Scientific Studies, Nature Watching TV Series and Reality TV Shows EDUCATION • • • Elementary Secondary College Biology • Graduate School - University of the Philippines Baguio - 2017 - present - Master of Science in Conservation and Restoration Ecology Special Education Center, Fast Learner Class- Baguio City National High School Special Science Class- University of the Philippines Baguio - Degree: Bachelor of Science​ ​in Personal Background: Age: 32 Sex: Female Birth date: October 19, 1987 Birthplace: San Fernando, La Union Citizenship: Filipino Religion: Iglesia Ni Cristo Character References: • • Leslie Ann Felix Team Manager IHG Baguio Tel#- Jennie Pascua Administrative Assistant IHG Baguio Tel#:-