Lorraine Anne Ramos

LORRAINE ANNE RAMOS - 5C Kapiligan Street, Dona Imleda, QC- ABOUT ME Birth date: April 27, 1998 IInterests: Arts - Animals - Nature - Food EDUCATION 2014 - 2018 Pamantasan ng Lungsod ng Valenzuela Bachelor of Science in Social Work Social Work Representative 2014 - 2015 Student Council Secretary 2015 - 2016 Student Council Vice President- Social Work Organization President 2016 - 2017 SKILLS Zendesk LiveEngage Microsoft Office Canva Shopify Google Suites Zoom Shopee Seller Center Statusbrew Slack Amazon Seller Central WORK EXPERIENCE 2018 - 2022 Team Manager, Operations - T-Mobile Alorica Eton Centris Develop strategies for enhancing the team's proficiency in addressing client inquiries related to billing, customer retention, technical problems, promotional offers, sales, and general account queries. Offer immediate support for escalated issues. Conduct coaching sessions and team meetings to align the team with recent product updates, corporate objectives, significant announcements, and skill enhancement. 2022 - 2023 Overall Customer Support - PRISMPLUS AU and MY Provide top-notch customer service through Amazon Seller Central, Shopee, Lazada, and Zendesk Assist with administrative tasks using Shopify, Airtable, and Google Suites Manage brand Social Media accounts such as Facebook, Instagram, and Tiktok 2023 Process Improvement Analyst / Retention Email Support - Homeaglow Inc. Identify customer and internal-facing bugs Assist customers with concerns regarding account cancellations/retention Logically resolve customer concerns in a manner that improves both the customer and the company’s lifetime value