Lorraine Anne Ramos

I am a proactive professional who thrives in dynamic, challenging environments, leveraging my expertise to drive operational excellence and deliver exceptional customer experiences. My passion for continuous improvement, coupled with my background in social work, equips me with a unique perspective in understanding and addressing diverse customer needs. I am adept at fostering collaboration, optimizing processes, and achieving tangible results that positively impact both organizational objectives and customer satisfaction.

Education:

• Bachelor of Science in Social Work, Pamantasan ng Lungsod ng Valenzuela (2014 - 2018)

Work Experience:

Homeaglow Inc. (2023 - Present)

Process Improvement Analyst / Retention Email Support

• Spearhead process enhancement initiatives, identifying inefficiencies and implementing strategic solutions to streamline operations and enhance customer retention efforts.
• Provide high-level email support, ensuring comprehensive issue resolution and fostering positive client relationships.

PRISMPLUS AU and MY (2022 - 2023)

Overall Customer Support

• Managed comprehensive customer support operations, overseeing a diverse team and ensuring exceptional service delivery across Australian and Malaysian markets.

T-Mobile Alorica Eton Centris (2018 - 2022)

Team Manager, Operations

• Led and motivated a team in executing operational objectives, optimizing performance metrics, and maintaining high-quality standards within a fast-paced telecommunications environment.