LORNALYN C. MUNONG
Zamboanga City *-*-____________________________________________________________________
OBJECTIVE: Customer Service Representative/Chat Support
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HIGHLIGHTS OF QUALIFICATIONS:
*Customer Service Representative with 2 years of experience in chat service and customer care.
*Cross trained and provided back-up for other customer service representatives when needed.
*A patient agent who fully focuses on chat and understands of a variety inquiry.
*Organized and detailed-oriented; knack for understanding procedures and logistics.
*Strong skills in time management, prioritizing tasks, and meeting deadlines.
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RELEVANT EXPERIENCE:
Communication & People Skills:
*Handle almost 60 customers interaction per day, giving detailed, personalized, friendly, and polite service to ensure customer retention.
*Memorized all company products and services to be able to answer all customer questions quickly and efficiently.
*Consistently maintain a positive attitude and enjoy helping people.
*Cooperatively work with others to produce and deliver required work.
Chat Skills:
*Can handle two chats at a time.
*Can multitask to provide fast and quick service.
*Can place an order of customer via online; ask and verify to get the exact and right information.
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PERSONAL DATA:
Age:23
Date of birth: October 19, 1997
Place of birth:Zamboanga City
Sex:Female
Civil Status:Single
Citizenship:Filipino
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Educational Background:
Name of School Year Attended
Elementary:Sta. Barbara Central School -
Highschool:Zamboanga City High School (Main-
College: Southern City College-
Course: BSIT
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