Lorielyn Manahan

Lorielyn Manahan Education Customer Service Professional Bachelor of Arts (BA), Legal Management University of Batangas - Bachelor of Arts in Legal Management is a degree that combines law and business principles. It prepares students for roles in legal administration, management, and corporate settings, offering foundational knowledge in legal processes. Bachelor of Arts (BA), Mass Communication Batangas College of Arts and Sciences - Bachelor of Arts in Mass Communication is a degree focused on media, journalism, public relations, and communication strategies. It prepares students for careers in broadcasting, publishing, advertising, and digital media. Contact Experience Customer Success Representative - symplr- 2018 - 2025 Answered high call volumes using a multi-line switchboard, processed documents (vendor images, health records, insurance), provided customer service, handled live chats/emails, updated data, and maintained professional attendance and performance. Lipa City, Batangas Philippines 04217 Customer Success Representative About Me SheHelps I’m a top-rated Customer Service Professional and product-specific trainer with over 10 years of experience. I specialize in delivering exceptional 2019 - 2024 Addressed questions via email and chat with clear, quick answers, solved complex issues with a systematic approach, coordinated across products, created exceptional customer experiences, prioritized improvements, and maximized revenue through upselling and downselling. support, training teams, and enhancing product Customer Service and Product Specifics Trainer knowledge. Known for my clear communication, Alorica Philippines Inc. problem-solving skills, and dedication to customer Facilitated new hire classes, delivered both computer-based and trainerled training, assessed needs, customized approaches, provided coaching, recommended content improvements, prepared reports, created materials, and managed SMEs for training. satisfaction, I ensure efficient, positive, impactful customer experiences. Skills Customer Service Excellence Training & Development Effective Communication and - Technical Support and Customer Service Specialist Convergys - Responded to customer queries about AT&T services, processed orders, recommended products, resolved concerns, handled payments and upgrades, provided prompt email, chat, and phone support, and managed high volumes of customer communications. Problem-Solving Attention to Detail References Team Collaboration Coaching & Mentoring Rachel Taylor Sean McCrory Multitasking Manager / SheHelps Agent Reputation / CEO Customer Relationship Management Phone: - Phone: - (CRM) Systems Email :- Email :- Technical Skills