Lorielyn Manahan

Hi, I’m Lorielyn Manahan, a passionate and highly experienced Customer Service Professional with over 10 years of proven success in delivering exceptional support, streamlining service processes, and empowering teams through impactful training. I specialize in transforming everyday customer interactions into meaningful brand experiences, with a strong focus on clarity, empathy, and results.

Throughout my career, I’ve worn multiple hats from front-line support handling high call volumes, live chats, and emails, to product-specific training roles where I guided new hires, developed custom learning materials, and optimized onboarding strategies. My work has spanned multiple industries including healthcare tech, telecommunications, and e-commerce, giving me a well-rounded perspective on how to meet customers where they are and exceed their expectations.

I thrive in fast-paced, ever-evolving environments. Whether I’m resolving a complex technical issue or crafting a seamless customer journey, I lead with a problem-solving mindset, attention to detail, and a deep understanding of customer behavior. My experience has taught me that truly great service goes beyond just fixing problems, it’s about building trust, anticipating needs, and creating a positive ripple effect that elevates the entire brand.

In addition to my frontline expertise, I bring strong communication and collaboration skills to the table. I’ve successfully coordinated with cross-functional teams, collaborated with subject matter experts (SMEs), and used customer feedback to drive product and process improvements. My ability to multitask and stay organized allows me to manage high volumes without sacrificing quality, all while maintaining top-tier attendance and performance standards.

Tech-savvy and adaptable, I’m well-versed in CRM tools like Zendesk, Shopify, and other support platforms. I’m also comfortable with analytics and reporting , key tools I use to assess performance, optimize workflows, and make data-driven decisions.

Above all, I genuinely care. I care about the customer’s experience, my team’s success, and the impact of my work. I believe that great customer service is a powerful growth tool and I’m here to help companies unlock that potential.