Lorie Dimatulac

LORIE MAY A. DIMATULAC “Bringing 14 years of experience in the BPO and administrative industry, with a proven track record in customer service, technical support, collections, and sales. Skilled in handling multi-channel communications (phone, email, chat), delivering high-quality service, meeting targets, and supporting business objectives. Experienced in both frontline support and leadership roles, with a commitment to continuous improvement and customer satisfaction.” EDUCATION AMA COMPUTER LEARNING CENTER 2010 Angeles City, Pampanga Computer Programming (Undergrad) SAPANG BATO NATIONAL HIGH SCHOOL SAPANG BATO ANGELES CITY 2007 - 2010 Angeles City, Pampanga Completed CONTACT www.linkedin.com/in/loriemay-dimatulac-8a--Blk 22 Lot 10 Northville 15 Cutud, Angeles City, Pampanga, 2009 WORK EXPERIENCE BOXBROWNIE.COM | CUSTOMER SERVICE TEAM LEADER MARCH 2022 - PRESENT Leads a team in a real estate photo editing company, ensuring highquality image editing, timely delivery, and exceptional client satisfaction through effective team management, coaching, and process improvement.” CLOUDSTAFF INC. | EXECUTIVE SERVICES SPECIALIST II APRIL 2021 - MARCH 2022 Phone support, assisting merchants of businesses to be Payment Card Industry process compliant SHORE360 | CUSTOMER SERVICE EXECUTIVE JUNE 2019 - APRIL 2021 SAPANGBATO ELEMENTARY SCHOOL 2001 - 2007 Angeles City, Pampanga Completed Email, Phone, Chats, and admin support for a real estate photo editing company CLARKOUTSOURCING INC. | SENIOR CUSTOMER SERVICE REP FEB. 2019 - APRIL 2019 Did emails, phone calls, and chats for Financial Planners and their clients TASKUS PHIL. INC. | CUSTOMER SERVICE REPRESENTATIVE OCT. 2018 - JAN. 2019 Email and phone support for a food delivery company SUPPORT NINJA INC. | SUBJECT MATTER EXPERT DEC. 2016 - SEPT. 2018 Email and chat support for a product delivery company Email support for Bitcoin SARGAS PHIL. INC. | COLLECTION REPRESENTATIVE SEPT 2016 - NOV 2016 Phone support collecting debt for charge off accounts IQOR PHIL. INC | COLLECTION REPRESENTATIVE AUG. 2015 - SEPT. 2016 Phone support collecting debt for a telecommunication company / 1st party collector IQOR PHIL. INC | COLLECTION REPRESENTATIVE 2012 - 2015 Phone support collecting debt for credit card / 3rd party collector SUTHERLAND GLOBAL SERVICES | TECHNICAL SUPPORT 2010 - 2011 Call support to install and troubleshoot antivirus