Lorie Ann Lacdao

ABOUT ME Resourceful and detail-oriented professional with extensive experience in team leadership, customer service, accounting, sales, and administrative roles. Skilled in Microsoft Word, time management, and working independently. Recognized for strong multitasking abilities and a proven record of enhancing team efficiency and customer satisfaction. Holds a Civil Service Professional certification. WORK EXPERIENCE LORIE ANN LACDAO Virtual Assistant Administrative Support Sales Executive CONTACT --Sorsogon, Philippines 4714 Team Lead Verify Debt Solutions Supervised a team of customer service agents, monitored performance metrics, and conducted quality assurance. Held team meetings to address goals, concerns, and process improvements. Conducted audits, provided feedback, and implemented corrective actions for quality enhancement. Fostered a collaborative work environment and recognized individual and team achievements. Accounting Staff SORCOM Readymix Concrete Organized and updated records, both digital and physical. Prepared monthly financial reports, managed payables and receivables, and monitored account activity. Audited production expenses and handled check preparation for payables. Sales Executive Sorsogon Commercial (Cement Dealer) SKILLS Technical: Microsoft Word, data entry, documentation, inventory management Interpersonal: Strong team leadership, customer service, flexibility, multitasking Organizational: Time management, attention to detail, self-motivation LANGUAGE English Managed island accounts, processed purchase orders, and ensured timely order delivery. Maintained customer satisfaction by meeting customer needs and expectations. Generated monthly reports and handled payables and receivables documentation. EDUCATION STI-College Legazpi 2008 - 2010 Diploma in Office Skills & Management Sorsogon State College 2005 - 2007 Bachelor of Science in Electrical Engineering Aemillianum College Inc. Secondary Education 2001 - 2005