LORIE ANN
JOYCE
QUETUA
Executive Virtual Assistant
Customer Service
About Me
Passionate Customer Service and Satisfaction agent with 7 years of
experience in contact center setting for US clients. Now taking the
leap of faith in the Freelancing world. Have Extensive training as a
Real Estate Virtual Assistant. My mission is to help you achieve your
goals by giving quality service while maintaining a good and
trustworthy relationship with you as my client
Experience
CUSTOMER SERVICE SPECIALIST
iQor | T-mobile For Business
Worked with the Team of Experts and acts as the first
point of contact and address customer service
inquiries/ issues in a timely manner.
Assisting customers with their Telco for business
account-related issues not limited to billing,
troubleshooting, orders, etc.
Upselling phones, services and features based on
customer’s needs.
CUSTOMER SERVICE & SALES II
Convergys/Concentrix | AT&T Mobility Sales &
Service
Acts as the first point of contact and addressed
customer service inquiries/issues in a timely manner.
Maintaining CRM, assisted with billing, payments, orders,
and basic troubleshooting.
Upselling and setting appointments for cable (DirecTV)
service.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance | Cricket Mobile
Acts as the first point of contact and addressed
customer service inquiries/ issues in a timely manner.
Assist store employees via Live Chat to create/activate
accounts
Assist customers with their issues/concerns about their
Prepaid Telco Service.
Contact Me
--Carmona, Cavite, Philippines
Training &
Certification
Basic Photo/ Video Editing
Branding
Basics of Real Estate: Home Buying & Selling
Transaction Management/ Coordination
MLS Circulation and Management
Handling Objections
Lead Management: Tom Ferry Scripts
Lead Management: Mike Ferry Scripts
Graphic Design: Canva
WordPress Management
Creative Writing for Blogs
Basics of Geo-Farming
Social Media Marketing: Facebook Ads
Basics of REO & Shortsale
Buyer & Seller Leads
FSBO Leads
Expired Leads
Circle Prospecting Leads
Quickbooks Online Basics
