Lorie Ann Joyce Quetua

Passionate Customer Service and Satisfaction agent! Customer service expert for 7 years now in a BPO setting for US clients. I worked for Telecommunications company that handled sales, appointment setting, billing, device troubleshooting, and resolving complaints. My experience in a high pressured and fast-paced environment has taught me good attention to detail, resilience and flexibility in using tools provided by the company. I am a good listener, fast learner, hard-working, responsible and adaptable to meet my employer's perspective and goal. I value my client’s trust and I commit myself to any job, taking responsibility for completing projects on time and making sure that we put a smile on the customer’s face after every interaction.

CUSTOMER SERVICE SPECIALIST

iQor | T-mobile For Business

 Aug 2019 to March 2022 

CUSTOMER SERVICE & SALES II

Convergys/Concentrix | AT&T Mobility Sales & Service

 June 2016 to Jan 2019 

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance | Cricket Mobile

July 2014 to May 2016 

Training and Certification

• Basics of Real Estate:  Home Buying & Selling

• Transaction Management/ Coordination

• MLS Circulation and Management

• Handling Objections

• Lead Management: Tom Ferry Scripts

• Lead Management: Mike Ferry Scripts

• Graphic Design: Canva

• WordPress Management

• Creative Writing for Blogs

• Basics of Geo-Farming

• Social Media Marketing: Facebook Ads

• Basics of REO & Shortsale

• Buyer & Seller Leads

• FSBO Leads

• Expired Leads

• Circle Prospecting Leads

• Quickbooks Online Basics