Lorenzo Mejia Jr

LORENZO MEJIA JR CERTIFIED HEALTHCARE VIRTUAL ASSISTANT +63 --Phase 3 Package 2 Block 41 Lot 4 Bagong Silang Caloocan City. Ph. 1428 CAREER OVERVIEW Professional Experience: Florida Kidney Physicians: Managed medical records and prepared charts for chronic kidney disease patients, ensuring smooth and efficient appointment processes. Access Healthcare & Windermere Medical Clinic: Served as a Healthcare Virtual Assistant, utilizing tools such as Athena, Microsoft Teams, eClinicalWorks, and Omnicaas. Responsibilities included handling prior authorizations, invoices, and medical records. BPO Industry: Over 4 years of experience as a lead generation specialist, sales trainer, and virtual assistant, focusing on customer service, sales support, and team leadership. EDUCATION 2005 - 2010 Our Lady of Fatima University Bachelor of nursing WINDERMERE MEDICAL GROUP MAY 06, 2022- DECEMBER 10, 2024 Admin Virtual Staff Role Overview: Monitored prior authorizations for both denied and approved medical PAs. Created patient charts for new patients and performed chart prepping. Generated invoices and processed insurance referrals for Tricare and Humana. Verified diagnostics in RADspa. Managed email communications. Performed various administrative tasks to support the efficient operation of Windermere Medical Group. ACCESS HEALTHCARE SKILLS Patience Good Communication Empathy and compassion Strong Attention to Detail Stamina & Strength Strong Work Ethic Flexibility 8/10 LANGUAGE English APRIL 15, 2023- PRESENT Admin Virtual Staff Role Overview: Uploaded patient information into the TigerConnect tool for seamless communication and coordination. Verified patient appointments and ensured accurate scheduling. Created and managed patient appointments within TigerConnect to streamline appointment workflows. HOBBIES Gaming FLORIDA KIDNEY PHYSICIAN Reading books FEB 2023- FEB 2024 Medical Assistant (HVA) Cooking EMR AND TOOLS Athena health eClinicalsWorks OpenPhone CareTracker Omnicaas Practice Fusion TigerConnect CERTIFICATIONS HIPPA - Nov. 2024 HIPPA - Nov. 2023 HIPPA - Oct. 2022 HIPPA - April - 2021 RADspa Role Overview: Prepared and updated patient charts to ensure all information was organized for upcoming appointments. Reviewed lab results to confirm completeness and contacted patients if additional tests were required before their appointments. Monitored pending lab results from Quest and LabCorp, and communicated with other clinics to verify the most recent blood work. Utilized electronic health record (EHR) systems to accurately document patient information, medical history, and treatment plans. ST. JAMES MEDICAL CLINIC October 2021 - March 2022 Medical Assistant (HVA) Role Overview: Managed inbound and outbound calls to address patient inquiries and concerns, ensuring timely and accurate responses. Provided administrative support by documenting patient interactions and coordinating follow-up actions as needed. ATHENA HEALTH INSURANCE December 2019 - October 2021 Customer Service Representative Role Overview: Handled inbound/outbound calls, addressing patient inquiries, appointment scheduling, and concerns. Managed patient information and updated records using AthenaHealth software. Coordinated with healthcare providers and teams to resolve patient issues and ensure smooth scheduling. Assisted with insurance, billing inquiries, and medical record updates, ensuring clear communication. Documented interactions in Athena’s system, maintaining compliance with healthcare regulations. WELL OF LIFE CLINIC April 2017 - July 2018 clinical Nurse Took vital signs, monitored weight, and kept accurate patient records. Assisted pharmacists with medication preparation and administration. Supported patients with daily activities, ensuring comfort and safety. Communicated patient health status to nurses and doctors for effective care coordination. Ensured infection control and maintained a clean, safe environment for patients. Provided emotional support to patients and families during care procedures. NODADO GENERAL HOSPITAL April 2015 - January 2017 Nursing Assistant (Medical Ward) Supported nurses in meeting patient care needs by measuring vital signs and documenting health data. Listened to patient concerns and communicated their health status to nursing and medical teams. Assisted in daily patient care, ensuring comfort and proper treatment under the supervision of registered nurses and doctors. MAXICARE HEALTH INSURANCE December 2013 - January 2015 Customer Service Representative Assisted customers with policy inquiries, claims processing, and billing issues. Explained coverage details, handled policy updates, and ensured regulatory compliance. Maintained accurate records and recommended additional products to meet customer needs. Garma’s Coffee Shop( Organo Gold) December 2010 - December 2013 Assistant Branch Manager Managed daily operations, staff training, and scheduling to ensure smooth store functions. Delivered excellent customer service, addressing inquiries and concerns. Oversaw inventory, supplier coordination, and timely stock replenishment. Resolved customer and operational issues to maintain service quality. Ensured compliance with health, safety, and food safety standards. Assisted with cash handling, financial reporting, and contributed to marketing efforts to drive sales.