Lorena Perez

LORENA MAE P. GACUSAN EXPERIENCE  Refinitiv Position: Senior Associate (Trading) Period: February 2020 – Present Mckinley Hills, Taguig OBJECTIVE Financial Support Specialists A highly efficient, innovative and competitive analyst with extensive  experience in customer service and financial JP Morgan & Chase Bank Position: Senior Specialist support. Can relate well with people at all levels and has the flexibility of working well as part of a team Period: July 2016 – February 2020 or individually. Comfortable working in a fast paced, hands-on, growth-oriented work environment and Taguig, Philippines possess a proven ability to ensure that brand messages, standards and communications are understood and implemented effectively.  Intelenet Global Services Position: Customer Service Associate ADDRESS 1213 Brgy. San Mateo Carigara, Leyte 6529 Period: November 2015 – July 2016 Mckinley Hills, Philippines PHONE NUMBER -  Iqor Philippines Inc. Position: Account Supervisor EMAIL ADDRESS- Period: July 2009 – November 2015 Clark, Pampanga, Philippines WEBSITE https://www.facebook.com/tl.lorena/  Etelecare Global Solutions Position: Customer Service Associate Period: March 2009 - June 2009 Mandaluyong, Philippines KEY COMPETENCE ▪ Deliver world class customer service and build customer satisfaction and loyalty. ▪ Provide effective and of customer inquiries. ▪ Strive for issues. one-call timely resolution resolution of of a range customer ▪ Complete ongoing training to stay abreast of product, service and policy changes. ▪ Strike a positive and cooperative tone with both customers and coworkers. ▪ Demonstrate best judgment in the disbursement of adjustments and credits. ▪ Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities. EDUCATION 2006 – 2007 Bachelor of Science in Nursing Sciences St. Scholastica’s College of Health Tacloban City, Leyte Philippines 2002 – 2006 Holy Cross College of Carigara Carigara, Leyte Philippines - Daniel Z. Romualdez Memorial School Tolosa, Leyte Philippines COMMUNICATION English is my second language. I can also speak 5 more languages in the Philippines, namely Tagalog, Bisaya, Waraywaray, Ilocano and Kapampangan. LEADERSHIP I worked as a call centre supervisor for 6 years. Managing new hires and also doing new hire orientation. I was also assigned with multiple data and email organization for QA and agent records purposes. REFERENCES Kapil Goel Vice President for Operations Iqor Philippines Inc. Clark Freeport Zone Angeles Pampanga- Ryan de Jesus Supervisor Intelenet Global Services Taguig City - Marlon Estera Supervisor JP Morgan Chase Bank Taguig City - PERSONAL PROFILE Date of Birth: May 12, 1990 Place of Birth: Pampanga Age: 32 Height: 5’2 Weight: 105 lbs I declare that the above facts given by me are true to the best of my knowledge and belief.