Lorena Perez

Over the last couple of years, I have been able to work with different people, in the BPO industry that

required me to complete different tasks. This allowed me to become adept in a wide range of skills. I had

work with different job avenue, namely customer service for a Mobile company (US based), Technical

support associate, then worked with financial accounts for years now. I have been in the industry for 11

years now.

I can say that this is my leverage. I have worked in several call centers. My first position was an

associate-level one. In this position, I excelled in taking over 100 calls per day while adhering to my

schedule, maintaining superior customer satisfaction scores and resolving complaints. I was then

promoted to call center supervisor. In this position, I gained experience in resolving escalated calls while

promoting customer satisfaction.

My diverse skills include navigating the Microsoft Office and organizational management software,

utilizing critical thinking, performing data entry functions, problem-solving and implementing

organizational skills with time management. As a customer service specialist, I expect to deliver superior

results for Innovation Advertising in the areas of management, increased efficiency in customer

satisfaction and additional revenue generation. I am just excited to start my career now working from

home for good and use my abilities in helping out the company.