Lorena Perez

Over the last couple of years, I have been able to work with different people, in the BPO industry that required me to complete different tasks. This allowed me to become adept in a wide range of skills. I had work with different job avenue, namely customer service for a Mobile company (US based), Technical support associate, then worked with financial accounts for years now. I have been in the industry for 11 years now. I can say that this is my leverage. I have worked in several call centers. My first position was an associate-level one. In this position, I excelled in taking over 100 calls per day while adhering to my schedule, maintaining superior customer satisfaction scores and resolving complaints. I was then promoted to call center supervisor. In this position, I gained experience in resolving escalated calls while promoting customer satisfaction. My diverse skills include navigating the Microsoft Office and organizational management software, utilizing critical thinking, performing data entry functions, problem-solving and implementing organizational skills with time management. As a customer service specialist, I expect to deliver superior results for Innovation Advertising in the areas of management, increased efficiency in customer satisfaction and additional revenue generation. I am just excited to start my career now working from home for good and use my abilities in helping out the company. I am a mother of 3 all boys. I love reading books. I have a vast collection of VC Andrews books and Archie’s readers digest comic books. I love travelling. I am looking forward to weekend family time. I am a family-oriented person.