Lorena Maian

LORENA MAIAN PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with efficient ideas to help others and develop my creativity. EXPERIENCE Playstation/SYKES Customer support French/ English(remote) OCT 2018 - JAN 2019 Managing incoming calls and customer service inquiries. Resolve and escalate cases accordingly to the responsible department. Identifying customers’ needs to achieve satisfaction. Data entry French (remote) -France MAY 2018 - SEPT 2018 Collecting and entering data in databases and maintaining accurate records of valuable company information in french. Prospecting new clients via email. CONTACT --Pieta Malta Virtual assistant French/English (remote) - Paris JAN 2018 - SEPT 2018 Responding to emails and phone calls. Scheduling meetings, transcription. Broker / Arca Patrimoine - Paris DEC 2016-MARCH 2017 Building and maintaining business relationships with clients. Discussing and assessing clients' current and future insurance needs. Keeping detailed computer records. EDUCATION PIGIER SCHOOL - Paris SKILLS 2015 - 2016 Accounting MARX DORMOY - France Citrix Office tools Photoshop - Fashion bachelor's degree ART SCHOOL CLAUDE NICOLAS LEDOUX - France- First year of art and design bachelor's degree French Romanian HOBBIES English Travel | writing | art | fashion | psychology