Lorena Maian

Lorena Maian

$16/hr
Customer Support
Reply rate:
27.27%
Availability:
Full-time (40 hrs/wk)
Age:
28 years old
Location:
Pieta, tal Pieta, Malta
Experience:
3 years
About

I am Lorena, a woman who is passionate about the world around her and is always ready to help and defend others. 

Almost all my jobs have been remote, despite my young age. This way of working allows me to perform at my best and be productive in my role. I am a rather introverted person, which means that working in my own environment allows me to be so much more autonomous than in an office setting where you can't do as much as you would like due to various distractions. 

All my previous roles were related to customer support and administrative duties. I always put passion into what I'm doing to help my team and customers be 100% satisfied. 

 My last role at Sykes allowed me to learn a variety of skills, which will allow me to work greatly in this position. I had the opportunity to help customers solve their problems by phone, email, or chat, and learned to use different ticketing and sales management tools in the Igaming industry. I have a very good knowledge of excel as well as other programs thanks to my job in data entry as well as advertising. 

 As a Virtual Assistant I had the opportunity to learn how to be very organized, proactive and meticulous. I had to manage the customer requests, mailing and general scheduling, translating and website advertising as well as other administrative tasks. 

I enjoy learning new things every day, dancing and doing art. I’m also engaged in the fight against corruption and climate change. I consider myself as an empathetic, creative and curious individual.

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