Lorena Garcia Rodriguez
ABOUT ME
Born in Manchester, UK, native English and Spanish Customer Experience and
Cloud specialist that has worked in different industries (tech, fashion and banking), and lived in 7 different countries. I’m an energetic go-getter that works
very well individually but best when working with others. Colleagues also know me
as an optimistic, respectful, creative and easily adaptable person who enjoys exploring every side of an issue, trying to tease out the positive in each approach.-
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www.linkedin.com/in/lorenargr
EDUCATION
2015 - 2016
Lund University
Lund, Sweden
MSc Business Administration: International Marketing
Specialised in Globalisation, Brands and Consumption
2012
CSULB
California, USA
Exchange Programme
Winter Semester (August - December)
2009 - 2014
University of Alicante
Alicante, Spain
Communication Studies
Major in Advertising and Minor in Public Relations
EXPERIENCE & ACHIEVEMENTS
Product Manager - CX Lead | Oracle, Dublin | Feb. 2019 - Present
Super vising and project managing the CX pillar in the Dublin, Demo Strategy
team.
Individually created CX stories (B2B/B2C) by trend forecasting and optimising/
planning their journey from product awareness-product desirability.
Tasks: Obser vation, market research/user research and analysis, process
design/storyboard and story narration.
Working in Sprints (max. 1 month) with a local and remote team in the US (corp
team)/ India (product build team)/ Mexico (film production).
*Products: HCM, CX, SCM, PaaS, ERP
Areas of Expertise
Event Planning and Coordination
Market Research/Analysis/Plan
Project Management
B2B/ B2C Customer Experience
Product Innovation/Management
Graphic Design
Communication/ Content Creation
Cloud Computing
Adver tising/Branding
Azure Cloud Representative | Microsoft, Dublin | Jan. 2017 - Feb. 2019
Negotiated with and managed over 5K+ C-level customers/businesses and
Microsoft Par tners’ Digital Transformation, from both UK/Spanish Market.
Proposed an inbound lead management pilot, successfully implemented in all
Western European markets, resulting in a 15% Time Optimisation increase.
Sales Development Specialist of the Year (Western Europe Markets - FY18)
Languages
Environment & Sea Turtle Protection | EU Com, Turkey | May - July 2015
Work Skills
MK & Comms Trainee | Nordea, Luxembourg | Feb. 2014 - Feb. 2015
Increased by 30% B2B negotiations with new providers and implemented a
redesign for the new merchandise.
Successfully managed 90% of the budget initially allocated for VIP client/
corporate gifts, leaving a 10% margin.
Planned from scratch a PPC Online Adver tising strategy and negotiated its
implementation with international media agencies in Denmark.
Marketing & Sales Intern | TatuSpirit, Spain | June - Oct. 2013
Researched and contacted 100% of the high-quality national/international
providers from scratch for long-term negotiations.
Requested, analysed, selected and filed 100% of the samples and garments
that met the companies’ requirements to consequently present them to the
CEO for a final decision.
Proposed & designed the company’s first collection of business cards.
English
Spanish
Microsoft Suite
Google Suite
Photoshop
InDesign
Social Media
Dynamics CRM
Google Analytics
Agile/Sprints
Jira
Top 5 Personal Skills*
*(Careerleader.com- Score)
Listening (98), Comfor t with differences
(97), Communication (95), Creative
Thinking (94), Flexibility (93)
