Loredana Dinu

LOREDANA CARMEN DINU Email:-Phone: -; - Address: Bucharest, Romania Date of Birth: 05/DEC/1988 WORK EXPERIENCE 1. Manager HGBU Tier3 Team SSC – ORACLE Romania SRL, Bucharest – Romania 03/2017 – Still working Department: Contracts / Finance / Business Practices / Sales Ops Manage team performance: -Analyze and address individual performance of team -Coordinate personal development of team members (development plan, projects, other opportunities) -Conduct quarterly/annual evaluation (based on Oracle Competencies) Ensure Business Practices activities are performed in accordance with Oracle corporate policies and procedures Ensure team members understand and apply current business practices policies, RevRec policies, migration policies, risk management, credit and collections Provide advice and guidance in high complexity opportunities handled by team members Provide advice and guidance to the Sales Leaders on high complexity/value transactions and opportunities (documentation and negotiations) Maintain good relationships with business partners (department leaders) Represent point of escalation for critical issues, forecasting activities and Sales Management Recruit new members Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Develops, communicates, and trains the organization on business practices and processes. Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal or Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Review non-standard commercial approval requests for the Oracle Hospitality Global Business Unit (HGBU) Type of transactions: combined Hardware, Software License, Standard Consulting, Cloud Type of end customers: Hotels, F&B, Casinos, Cruise Lines Regions handled: EMEA and JAPAC 2. HGBU Tier3 Team Lead – ORACLE Romania SRL, Bucharest – Romania 12/2016 – 03/2017 Department: Contracts / Finance / Business Practices / Sales Ops Acts as Team Lead for the EMEA HGBU Tier 3 Team and first Point of Contact for escalations. Coordinates the daily activities of the team, setting priorities to ensure task completion. Provides technical/functional leadership as well as first line supervision. Provide programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Reviews contracts for terms, pricing and approvals. Develop, communicate and trains the organization on business practices and processes. Drive implementation of new processes and procedures. Provides analysis and advice to management in the areas of operations, resource management, finance, revenue accounting, pricing, and/or contracts Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. 3. HGBU Tier3 BusinessAnalyst – ORACLE Romania SRL, Bucharest – Romania 03/2015 – 12/2016 Department: Contracts / Finance / Business Practices / Sales Ops Provide programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provide business practices and processes. Develop, communicate and trains the organization on business practices and processes. Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures. 4. Deal Approval Specialist – ORACLE Romania SRL, Bucharest – Romania 02/2011 – 03/2015 Department: Contracts / Finance / Business Practices Identify and advise Sales which Terms are acceptable from Oracle standpoint and which Terms will require further negotiation. Provide proactive review and guidance to the Sales Team on how to structure the Deal on complex transactions to mitigate the risk for Oracle. This includes identification of business approval requirements, potential non-standard terms to be included, and potential RevRec implications. Act as liaison between Sales, Legal, Revenue Recognition and Approvals to resolve business issues, ensuring that all of the necessary Approvals have been identified. If support business approval workflow, ensure an appropriate turn-around time on the approval requests, and a quality assessment. Continuous training to sales and contracts teams on Business Practices pricing and approval. Provide advice and guidance to the sales representatives to determinate the items that require approval, and the best way to prepare the approval to ensure it is approved. Work closely with the contracts team in order to propose alternative solutions to the customer’s requirements that are viable from a Business Practices point of view and do not contravene Oracle’s Revenue Policies. 5. Interviewer – TOTEM RESEARCH, Bucharest – Romania 08/2010 – 12/2010 Department: Market Research At this institute I had to do a placement as part of my University degree. During this period of time I was engaged in collecting and processing data through application of questionnaires and interviews face to face to a certain number of family doctors. This experience helped me learn how to better interact with people and also helped me understand how a research project is made. 6. Customer Service Representative – Computer Generated Solutions - CGS, Bucharest - Romania 11/2009 – 07/2010 Department: Costumer Service / Call Center I was responsible for providing a variety of customer services through email, telephone or personal contact. Also, I had to resolve customer questions, complaints and requests. During this time I managed to reach all the targets set by our manager, thus helping my team to climb on the first place. Hence, through this experience I have developed strong communication skills and I have also learned practical selling techniques. 7. Front Desk- INN AT DUCK CREEKE, Wellfleet – USA 06/2009 – 10/2009 Department: Leisure Responsible for providing customers with quality service in a timely and friendly manner, answering a multi-line phone system and greeting and directing guests, as well as staff. Furthermore, responding to complaints, service issues and other general questions or concerns as appropriate. During this 4 months period I have learned more about the American society, people and culture and I am really happy that I had the chance to live this unique experience. EDUCATION • University of Bucharest - Faculty of Sociology and Social Work -The Management of Organizations – Bucharest, Romania- Graduated with a BA degree in Sociology – “The Management of Organizations” with an average of 9.76/10.00 • “Fraţii Buzeşti” National College – Craiova, Romania- Graduated with a Diploma de Baccalaureate with an average of 09.48/10.00 AWARDS AND TRAININGS Feb 2012 - Efficient Communication Training – Oracle Romania Jun 2012 - Rising Star Award of Quarter 4 – Oracle Romania Oct 2012 - Promoted from IC1 Level to IC2 Level – Oracle Romania Oct 2012 - Change Management Training – Oracle Romania Jan 2013 - Problem Solving & Decision Making Training – Oracle Romania via “Dale Carnegie Training” Jan 2013 - Time Management Training – Oracle Romania Dec 2016 - Promoted from IC2 Level to Team Lead IC3 March 2017 - Promoted from Team Lead IC3 to Manager SKILLS Good command on Microsoft Office tools; Open Office; Mozilla Thunderbird; Operating Systems: Windows 95/98/XP/Vista/7 Proficiency in Oracle Tools: DAS (Deal Approval System), GDMT (Global Deal Management Tool), ATS (Approval Tracking Systems), GCM /Fusion Excellent commitment, personal drive and customer focus attitude. The ability to work with a dynamic and multinational team in addition to the ability to work alone at times. High level of energy, drive, enthusiasm, commitment, self-belief and achievement-orientation. LANGUAGES Romanian: Mother Tongue English: Fluent French: Intermediate Spanish: Intermediate References available on request.