Loreben Romano

LOREBEN ROMANO Tagbilaran City, Bohol, Philippines Email:-| Phone:- PROFESSIONAL SUMMARY Dedicated and experienced BPO professional with over 5 years of experience in customer service roles, including 2 years in the healthcare line of business and 3 years in retail, specifically Amazon support. Skilled in handling customer concerns with professionalism and empathy. Recently transitioned to pursue a career in virtual assistance to expand skills and explore new opportunities in remote work. WORK EXPERIENCE Customer Service Representative - Amazon Retail LOB Confidential BPO Company Philippines | 2020 - 2023 - Provided customer support for Amazon products and services including order processing, returns, and refunds. - Resolved customer inquiries through phone, email, and chat with high customer satisfaction ratings. - Maintained accurate and detailed records of customer interactions and transactions. - Collaborated with team members to meet performance targets and quality assurance standards. Customer Service Representative - Healthcare LOB Confidential BPO Company Philippines | 2018 - 2020 - Assisted patients and healthcare providers with insurance claims, billing, and benefits inquiries. - Ensured HIPAA compliance and data security in handling sensitive medical information. - Delivered timely and empathetic support for medical concerns and documentation requests. EDUCATION Senior High School Graduate LOREBEN ROMANO Tagbilaran City, Bohol, Philippines Email:-| Phone:- Salus Institute of Technology Tubigon, Bohol | Graduated: 2018 SKILLS - Customer Support (Voice, Email, Chat) - Amazon Retail Product Knowledge - Healthcare and Insurance Processes - Remote Work Tools (Zoom, Google Workspace, Microsoft Office) - Problem Solving & Critical Thinking - Time Management and Multitasking - Excellent English Communication Skills CAREER OBJECTIVE To obtain a position as a Virtual Assistant where I can utilize my BPO experience and customer service skills to support business operations remotely and grow in a dynamic online work environment.