Loreben Romano
$10/hr
BPO Expert | Enhancing Retail & Healthcare CX, KPIs, and frontline team performance
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 26 years old
- Location:
- Tagbilaran City, Central Visayas, Philippines
- Experience:
- 5 years
Other
About
Highly resourceful BPO professional with over 5 years of cross‑industry experience, including 3 years in retail LOB, 2 years in healthcare LOB. Recognized for clear, professional communication, efficient multitasking, and high first‑contact resolution, built on expertise with retail POS systems, CRM tools (Zendesk, Salesforce), and compliance‑driven healthcare workflows.
Adept at navigating complex customer interactions—whether resolving billing or product queries—and known for empathy, attention to detail, and the ability to adapt across voice, email, and chat support channels.
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