Lord Keith Yap Cisneros

Lord Keith Yap Cisneros Lot 14 Blk 2 Sitio Rio 1, Nivel Hills, Lahug Cebu City-Phone number: - CAREER OBJECTIVE: ✔ To work in an environment that will challenge me further while allowing me to contribute to the continued growth and success of the organization ✔ To participate as a team member in a dynamic work setting focused on promoting growth by providing superior value and service POSITION DESIRED: ✔ Any position (Full-time) QUALIFICATIONS: ● ● ● ● ● Ability to work in diverse people and communicate well to others Demonstrated skill in managing and maintaining flexibility in a variety of challenging environments Ability to operate computers and proficient in Microsoft and Internet applications Excellent in written and oral English Profound comprehension and listening skills EDUCATION: Tertiary University of San Jose - Recoletos Industrial Engineering Cebu City Secondary Golden Gate Children’s House Bacayan, Cebu City Primary Golden Gate Children’s House Bacayan, Cebu City WORK EXPERIENCE: ● Virtual Customer Service Associate Amazon Operations Services Philippines, Inc. Cebu Business Park, Cebu City, 6000 April 2021 - September 2021 ❖ ❖ ❖ Providing quality service to customers of Amazon inquiring about the availability of products or status of orders Listening attentively to the caller needs to ensure a positive customer experience Strive for quick complaint resolution ● Content Moderator Alorica Philippines, Inc. 4F Skyrise Bldg. Asiatown IT Park, Apas Cebu City, 6000 March 2022 - November 2022 ❖ ❖ ❖ Handles the submission of user-generated content to an online platform Build strategies for content creation and execution following certain guidelines provided by our clients Strive to protect users from harmful or explicit content ● Content Moderator The Codebox, Inc. Unit 617B, The Meridian Bldg. Golam Dr., Kasambagan Cebu City, 6000 February 2023 - August 2023 ❖ ❖ ❖ Review and moderate user-generated content, including text, images, videos to ensure compliance with the company policies Enforce content guidelines and policies by taking appropriate actions Work with the team to continuously improve content moderation processes and guidelines, striving for greater efficiency and accuracy ● Team Leader - Content Moderation/Customer Support Department The Codebox, Inc. Unit 617B, The Meridian Bldg. Golam Dr., Kasambagan Cebu City, 6000 August 2023 - Present ❖ ❖ ❖ Ensure that work produced by the team exceeds quality standards provided by the clients Monitor team performance, set clear performance objectives, and provide ongoing feedback and coaching to team members Ensure the team is customer-centric and maintains a high level of service to internal and external stakeholders REFERENCES: ● Mrs. Brenda Tumarao Employee City Treasurer’s Office - ● Mr. Philip Dax Serrano Project Manager The Codebox, Inc. - ● John Marl Noel Finance Officer The Codebox, Inc. -