Lord Keith Yap Cisneros

A seasoned team leader where I oversee a group of content moderators & technical support associates who ensure the safety, respect, and engagement of online platforms. I coordinate the workflow, provide feedback, and resolve issues for my team, while also evaluating user-generated content on various social media sites, such as text, images, and videos, and removing any violations, such as hate speech, graphic violence, or inappropriate material.

I apply my analytical and problem-solving skills to optimize the content moderation process and enhance the user experience. I also have multiple certifications in customer service, which demonstrate my ability to communicate effectively, build rapport, and troubleshoot issues with clients and stakeholders. I am passionate about creating a positive and inclusive online environment, and I am always eager to collaborate on exciting projects.