Loragine
Esmee Tayad
Virtual Assistant and
Experienced
Customer Service
Specialist /
Consultant
Skills:
Cebu City
Cebu, Philippines 6000
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Customer Service (Phone, Chat, Email,
Multimedia, Admin Support)
Virtual Assistant
Technical Support
Zendesk Ticketing
Freshdesk (Nova)
Gorgias
Salesforce
Admin Support
eBay
Shopify
Data Entry
Email Management/Filtering
Airbnb Listing management
Quantitative Research Survey
Microsoft Office
Web Design (Beginner)
Time Management
Education:
University of San Carlos
Bachelor of Arts in Sociology
Work Experiences:
FREELANCING:
Projects / Jobs (Remote):
Company Name: Miracle Brand (April 2020 – Oct. 2022)
Line of Business: E-Commerce
Location: Remote (Home-based Job)
Position: Customer Service Support
Responsibilities:
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Responds to email queries
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Responds to multiple emails and chats (if needed)
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Ensure quality Customer Service performance
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Meet client and customer satisfaction
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Review Shopify orders
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Inbound & Outbound Phone Support
Assist and manage Shopify Orders and Answer
Customer Inquiries
Customer Service:
Company Name: Community Brands (October 4, 2021 –
Present)
Agency Type: Private
Line of Business: Education Management
Position: Family Support Specialist
Location: Cebu Business Park, Cebu City
Responsibilities:
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Taking Global Inbound/ Outbound Calls
Responds to email queries
Ticketing
Ensure quality Customer Service performance
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Assures user satisfaction
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Financial Aid Support
Meet client and customer satisfaction
Manage cases
Provide Family Support (school support if needed)
School Tuition Management, Enrollment, Admission
Support
Company Name: TDCX Philippines (July 1, 2019 – July 2020)
Agency Type: Private
Line of Business: Accommodation, Travels, Rentals
Position: Case Manager
Location: Cebu IT Park, Lahug, Cebu City
Responsibilities:
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Taking Global Inbound/ Outbound Calls
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Responds to email queries
Responds to online messages and live chats from
users
Ensure quality Customer Service performance
Assures user satisfaction
Meet client and customer satisfaction
Decides on cases to provide a fair resolution for both
parties.
Company Name: Eperformax Cebu (November 25, 2017 –
January 2019)
Agency Type: Private
Line of Business: E-commerce
Position: eBay Mediation, Escalations & Appeals Case Manager
/ Customer
Service Representative II
Location: Cebu IT Park, Lahug, Cebu City
Responsibilities:
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Taking Global Inbound/ Outbound Calls
Responds to email queries
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Review Seller listing
Decides on Escalation and Appealed cases
Ensure quality Customer Service performance
Assures user satisfaction
Meet client and customer satisfaction
Company Name: Convergys Cebu (April 25, 2017 –
Sept 2017)
Agency Type: Private
Line of Business: Telecommunications
Position: Customer Service Representative – Email & Chat
Location: Cebu IT Park, Lahug, Cebu City
Responsibilities:
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Responds to email queries
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Handles billing, plans, phone activation, and network
inquiries including basic troubleshooting steps
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Assures subscribers satisfaction
Responds to online messages and live chats from
subscribers
Meet client and customer satisfaction
References:
Upon Request
