Lolita A. Todd

Lolita A. Todd Stonecrest, Georgia Mobile:- /-Results-Oriented, High-Energy, Remote Professional Seeks to align with an organization, growing in its marketplace offering products & services while making a positive impact WORK EXPERIENCE Indeed.com (SimplyHired)– Oct 2021 - Present Client Support Specialist – Remote Contract Freelancer Assist new and existing clients via Zendesk with ATS account set-up, addressing billing issues, & account analysis for Indeed’s sister company SimplyHired. Support clients navigating the ATS & HR platforms and all reported technical concerns. Offered recommendations as a platform specialist to assist clients with creating ads that attract qualified candidates. Collaborate with the support management, product operations, and aggregation teams to troubleshoot problems, improve processes, and to ensure client satisfaction with the goal of providing the client with a firm solution. BrightBytes Inc. – Nov 2018 – Oct 2021 Technical Client Specialist II – Remote Contract Freelancer Software support for academic K-12 teachers, and state-level personnel across the continental U.S. via Zendesk. Managed, triaged & tracked navigational inquires, data inaccuracies, identify and confirm potential bug-related issues, educate the user community on platform enhancements, product rollouts, and other system upgrades. Aligned with Product Support, & Engineering via Slack to track all system failures, bugs and any other reported matters impacting clients while demonstrating efficient community updates. Performed minor SQL queries to isolate data discrepancies & assist with custom data request. Managed projects for tracking and generating supporting documentation, with tools such as Airtable & ClickUp Hurom Inc. Nov 2017 – Nov 2018 Customer Support Specialist – Remote Contract Freelancer Managed Zendesk tickets for orders, billing, tracking, and shipping inquiries. Engaged in promoting sales of high-end Juicers and other Hurom products. Provided technical product support including creating instructional documentation for client use. K-12 (Georgia Cyber Academy - GCA) Mar 2014 - Aug 2015 Family Academic Support Liaison – Remote Part-time Responsible for managing the onboarding process for new students/families. Facilitating and conducting virtual classroom presentations and instruction of all GCA software for families. Managed a caseload of teacher referred noncompliant students with a back on track action plan of instruction. Collaborate and conferred with the family engagement team, counselors, teachers, parents, administrators, and other school staff to ascertain students’ academic needs and create a back on track plan for improvement. Divine Global Connections, LLC. May 2006 – Nov 2021 Owner & Operator - Virtual Business Professional – Contractor & Freelancer A remote business asset that assists companies with professional business services from conception to completion of projects/campaigns. Managing all client expectations and needs within predetermined budget and time constraints. AT&T Corporation - Atlanta, GA - Apr 2005 to May 2006 - (Formerly Bellsouth) Senior Carrier Relations Manager Produced, managed and facilitated RFPs to secure least-cost global infrastructure facilities. Managed 4.5M monthly infrastructure portfolio. Analyzed and evaluate RFP responses for the procurement of facilities. Introduced and identified opportunities to develop competent revenue streams. Formalize best practices and communicated these practices to cross-functional teams. Lolita A. Todd - Page 1|2 BellSouth Corporation – Atlanta, GA – Nov 2001 – Apr 2005 Senior Wholesale Account Manager Key contact and back-office support manager for South American Wireless Carriers for Bi-lateral Agreements. Help to establish interconnections (DS3 – OC48). Managed $1.2M monthly of international revenue. Lead life cycle planning teams from product inception to market execution. Managed strategic input, processes, outputs/deliverables, impacts / delivery assessments. BellSouth International ACCESS – Atlanta, GA – May 1999 – Nov 2001 Senior International Least Cost Routing Manager Managed $2.5M in domestic and international voice/data traffic. Negotiated contractual components such as rates, terms, and service level agreements. Managed and determine vendor/cost selection for wholesale switched voice traffic. Managed back-office support team for processing vendor cost and code data. Fonorola Corp - Tarrytown, New York - Sept Dec 1997 to May 1999 International Traffic Analyst - Carrier Relations Lockheed Martin IMS - Tarrytown, New York 1996 - May 1997 – (Contractor) Helpdesk and Research Analyst – SMS-Toll-free National Database (Certified User) Education: Beulah Heights University - Atlanta, GA - 2006 to 2008 B.A. Community & International (Non-Profit) Economics -Pursuing Software Experience: Google Business Suite, Microsoft Office Excel; Word; PowerPoint, and OneNote. Zendesk, Monday, Airtable, Slack, Clickup, Clubhouse (Shortcut), Active Admin, Trello, pgAdmin, Shipstation, Shipwire, Solve CRM, Ontraport, Shopify, Stripe, Asana, Salesforce, and Zoom. Achievements: Customer Service Enablement Certified – Lessonly, Inc. Event Planner For 1st & 2nd Annual Children’s Film Festival of Atlanta – Client: Kids Video Connections Inc. Publisher, Editor & Co-Author of the Book: 176 Nevers to Remember Lolita A. Todd - Page 2|2