Lolita A. Todd

My experience in the service industry is vast and ranges from supporting the general consumer to the wholesale B2B client. This versatility allows me to bring real expertise to the table, for example, I take the time to research and understand the products and services I represent.

I engage cross-functional team members to acquire additional supporting knowledge that will enhance my interaction with clients to ensure real-time information is communicated with the goal to meet and or exceed the client’s needs while achieving personal/team goals.

I am a critical thinker and a natural researcher, so I tend to investigate issues thoroughly, accurately, and in a timely manner, while adhering to and enforcing any rules, standards, and or policies. In addition, I am excellent at keeping my finger on the pulse of a project or product and I can professionally communicate well, both verbally and in writing.

My strong technical support experience includes working directly with engineering, product management, and support management teams to triage any reported incidents coupled with using multiple platforms and processes to properly find a resolution or escalate issues through appropriate channels.

Therefore, if you’re looking for a proficient, polished straightforward leadership professional that is focused on excellence, with exceptional customer relations experience, along with stellar communication skillsets, please look no further. I would like the opportunity to discuss my qualifications and learn more about your company and the position you're looking to fill.

All the best,

Lolita A. Todd