Lokesh Palanivel

. LOKESH P #2, 13th Cross, Hosa Rd, Bnagalore-560100. Karnataka, 560100 India-/ - SUMMARY Highly dedicated and customer-focused professional with extensive experience in providing exceptional support and resolving customer inquiries promptly. Proficient in managing inbound and outbound communication, employing active listening to ensure customer satisfaction, and maintaining detailed records of interactions. Skilled in upselling and cross-selling products while adhering to organizational goals and targets. Strong knowledge of company policies, products, and services, combined with excellent communication and interpersonal skills. Committed to delivering high-quality service and building lasting customer relationships. SKILLS        Customer service Software packages Active listening Conflict resolution Problem-solving Time management Effective communication        CRM Systems Proficiency Data entry and documentation Product Knowledge Cost estimation and budgeting Upselling and cross-selling Complaint Management Attention to Detail EXPERIENCE CUSTOMER SUPPORT ASSOCIATE LTIMindtree - Bengaluru, India      07/24-02/25 Provided exceptional customer support through live chat, email, and phone, addressing technical issues, onboarding, and subscription inquiries. Collaborated with cross-functional teams to resolve customer needs and advocate for product improvements. Escalated critical issues to Tier 2 support and leadership while ensuring prompt resolutions. Maintained detailed records of issues and resolutions, contributing to efficient support processes. Recognized for delivering outstanding customer satisfaction and driving continuous process enhancements. CUSTOMER SUPPORT REPRESENTATIVE Concentrix pvt ltd - Bengaluru, India   08/22 – 06/24 Managed inbound and outbound customer calls, delivering professional and efficient service to ensure customer satisfaction. Resolved customer inquiries, complaints, and issues promptly, providing accurate and detailed information regarding products and services. .    Assisted customers with product or service-related questions and account inquiries, leveraging expert knowledge of company offerings. Utilized active listening techniques to understand customer needs, and ensure a positive customer experience. Maintained up-to-date knowledge of company products, services, policies, and procedures to address customer concerns effectively. SITE ENGINEER Sobha Limited - Bengaluru, India      05/16 – 09/17 Estimated the master quantity of building elements by comparing detailed and revised drawings to ensure accurate project planning. Interpreted detailed building designs and compared them with executed work, documenting alterations for accurate project tracking. Identified and measured variations in on-site quantities of building elements, providing cost variable data to the estimation department. Demonstrated strong written and verbal communication skills in liaising with team members and stakeholders across the organization. Maintained documentation to monitor work productivity and track the involvement of laborers, and technicians in various project activities. EDUCATION AND TRAINING B.E (CIVIL) Government College Of Engineering, Salem. - Anna University Of Technology, Coimbatore  77.7% HSC Vinayaga Higher Secondary School, Vaiyappamalai - State Board  2010 92.25% SSLC Government Higher Secondary School, Elachipalayam - State Board  2014 86.64% LANGUAGES Tamil: First Language English: 2 Proficient (C2) 2008