Lokesh Gaikwad

LOKESH S GAIKWAD OBJECTIVE Pursuing a dynamic position in focusing on Office 365, and providing advanced support to end users, ensuring email and desktop security. PROFILE SUMMARY CONTACT -- • • • EDUCATION BCA | 2014 Metropolitan College, Pune 12th | 2005 R.R. Shinde Junior College, Pune 10th | 2003 All Saint High School, Pune • • • Excelled in Digital Cloud Engineering, Technical Analysis, and Technology Support across diverse organizations, with a focus on Intune, Azure Ad, Office 365, and Active Directory at Sonata Information Technology Ltd., Pune. Proven expertise in effectively managing and resolving mail flow issues, quarantined emails, spam emails, and phishing threats on Office 365, ensuring robust web, email, and database security. Proficiency in managing user and group operations, mailbox migration, and analyzing logs for potential security risks and suspicious activities. Skilled in Intune, MDM, MAM, Windows Hardening, Windows Update ring, BitLocker encryption, and software deployment, with a proven capability to implement robust security measures and ensure seamless operations. Implemented a comprehensive security protocol at Sonata Information Technology Ltd., resulting in a reduction in phishing and spam email incidents. Currently Supervising Intune, MDM, MAM, Windows Hardening, and BitLocker encryption, as well as managing Office 365 policies, retention, eDiscovery, and data loss prevention at Sonata Information Technology Ltd., Pune. WORK EXPERIENCE CORE COMPETENCIES User provisioning and de provisioning Technical issue resolution Software installation and configuration Incident response Threat detection and response Mobile device management (MDM) Office 365 Email Security TECHNICAL SKILLS • • • • • • Intune: Working on MDM, MAM, Windows Hardening, Windows Update ring, BitLocker encryption, Software deployment. Office 365Office 365 Policy and Rules, Retention Policy and Tags, eDiscovery, In-place Hold, Data Loss Prevention, Online Archiving, Litigation Hold, Shared Mailbox, Managing and Assigning Licenses. Working on Phishing, Spam mails whitelisting/Blocking, Transport Rule management. Creation and Managing DL's, Security Groups, Security Enabled group Active Directory: Users and group management Email Security: Mimecast and Office 365 email security Endpoint Security: Crowd Strike and Alien Vault endpoint security Azure AD: Worked on Azure AD for User and Device management, Intune, Sign-in logs check, MFA, MDM End User Support: Troubleshooting, resolving users request or issues IT Support Specialist, Doryo Technologies India Pvt Ltd., Pune| Since Jan’24 to till date Key Result Areas: • Supervising the implementation of Intune, MDM, MAM, Windows Hardening, and BitLocker encryption to enhance security measures. • Mimecast Email Security. • Orchestrating the management of Office 365 policies, retention, eDiscovery, and data loss prevention for seamless operations. • Directing the administration of Active Directory user and group operations, ensuring efficient user onboarding and off boarding processes. • Addressing mail flow issues, quarantined emails, and phishing threats to uphold a secure email environment. Digital Cloud Engineer, Sonata Information Technology Ltd., Pune| Since July’23-Dec’23 Key Result Areas: • Supervising the implementation of Intune, MDM, MAM, Windows Hardening, and BitLocker encryption to enhance security measures. • Orchestrating the management of Office 365 policies, retention, eDiscovery, and data loss prevention for seamless operations. • Directing the administration of Active Directory user and group operations, ensuring efficient user onboarding and off boarding processes. • Addressing mail flow issues, quarantined emails, and phishing threats to uphold a secure email environment. • Leading the development and oversight of distribution lists, security groups, and security-enabled groups to bolster organizational security. Technical Analyst, Jade Global Software Pvt. Ltd., Pune| Jun’21-Jul’23 Key Result Areas: • Created and managed of Distribution Lists, Security Groups, and Security Enabled groups. • Experienced in Mailbox Migration between Office 365 and On-Premises environments. • Proficient in user and group management within Office 365. • Resolved mail flow issues in Office 365 and addressed concerns with quarantined, spam, and phishing emails. • Investigated and troubleshooted threat events detected by Crowd Strike. • Analyzed alerts from various devices and applications, including Forti Analyzer for risky sign-ins. • Reviewed logs from O365 and Active Directory, reporting any unusual activities to the team. • Specialized in web security, email security, and database security. • Implemented and managed Office 365 policies, rules, retention policies. SOFT SKILLS Communicator & Collaborator Multitasker Negotiator Critical-thinking & Decision-making Time Management PERSONAL DETAILS • Date of Birth: 16th Aug 1987 Languages Known: English, Hindi & Marathi Address: Pune-411028, Maharashtra Associate, MSCI Services Pvt. Ltd., Pune| Sept’20-Jun’21 Key Result Areas: • Worked with Intune for device management. • Worked on Service Now ticketing tool for issue tracking. • Managed users and administered user accounts in Active Directory. • Addressed VPN authorization and troubleshooting issues. • Applied expertise in Active Directory for user management. • Strong knowledge of ITIL processes. Associate Analyst, Jade Global Software Pvt. Ltd., Pune| Jun’19-Sept’20 Key Result Areas: • Configured and monitored alerts using SolarWinds tool. • Added and managed nodes in SolarWinds tool. • Utilized Service Now ticketing tool for workflow management. • Managed users and administered user accounts in Active Directory. • Addressed VPN authorization and troubleshooting issues. • Applied expertise in Active Directory for user management. • Strong knowledge of ITIL processes. Technology Support Specialist, Infosys BPM Ltd., Pune| Dec’16-Apr’19 Key Result Areas: • Installed security and application patches on Windows Server using BMC Blade Logic Automation Tool. • Created jobs for Windows Server 2003, Windows Server 2008, and Windows 2012 in Blade Logic. • Troubleshot issues related to Blade Logic automation. • Adjusted memory and disk space on VMware via change requests. • Utilized BMC Remedy (ITAM) for ticketing and tracking tasks. System Administrator, SG Analytics Pvt. Ltd., Pune| Feb’15-Nov’16 Key Result Areas: • Supervised Microsoft Windows Server 2008R2 and 2012 network infrastructure, encompassing Active Directory, Group Policy, DNS, DHCP, and IP addressing. • Implemented remote assistance solutions for client computers. • Configured LAN/WAN networks, including IP addressing and classes, both statically and dynamically. • Provided administration and troubleshooting support for MS Outlook. • Installed MS Office 2007 and 2010. • Managed IP phones and ensuring their proper configuration. • Conducted operating system installations using Symantec Ghost Server. • Deployed and managed McAfee Antivirus on systems. • Utilized Manage Engine Ticketing Tool for efficient resolution of user requests and issues.