Loise Wanjiru

 CURRICULUM VITAE PERSONAL DETAILS Gender:Loise Wanjiru Kigondu Date of Birth: 29th April 1995 Nationality: Kenyan Marital Status: Single Language Competency: English, Kiswahili & Kikuyu Contacts:- Email--OBJECTIVES To support and contribute to the development, management and monitoring of overall communication and administrative processes and activities PERSONAL PROFILE Self-dedicated,confident,Keen on detail and trustworthy individual well versed in Public Relations A fast learner able to work on own initiative under high pressure and as part of a team Driven to achieving set goals, reaching deadlines and exceeding expectations Ability to lead, Motivate and inspire others Friendly,approchable,outgoing personality with a positive outlook WORK EXPERIENCE HAPPY CUSTOMER SOLUTIONS VIRTUAL CUSTOMER SERVICE PERSONNEL/ADMINISTRATOR May2019-Present Duties Administrative Work •Diary management – Scheduling meetings and appointments •Answering phone calls •Basic data entry •Organizing your to-do list and calendar •Booking travel arrangements Personal Tasks •Organizing personal to-do list and calendar •Booking travel arrangements for weekend trips or vacations. •Helping in making purchases – gifts, books, stationary, hardware and clothes Social Media Management •Creating content to share on social media accounts •Scheduling posts •Engaging with social media followers •Analyzing statistics and reports Email Management • Answering job inquiries, general questions and follow-ups • Organizing and filtering inbox • Carrying out email marketing campaigns and manage email lists KABAU & ASSOCIATES ADVOCATES ADMINISTRATOR TRAINEE November 2017-June 2018 Duties Producing information by transcribing,formatting,inputting,editing,retrieving,copying and transmitting text, data and graphics Reading, Researching and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications Appointment of schedules by planning and scheduling meetings Welcoming guests and customers in person or on telephone and answering or directing their queries Maintaining customer confidence and protect operations by keeping information confidential Secure information by completing database backups Providing historical reference by developing and utilizing filing and retrieval systems and recording meeting discussions Maintaining office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies and verifying receipt of supplies Ensured operation of equipment by completing preventive maintenance requirements, following manufacturer's instructions, troubleshooting malfuctions,calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques Assisted in accounting officials, reporting and management of the company's finances and accounting records. NAIROBI CITY COUNTY INTERN DEPARTMENT OF PUBLIC COMMUNICATIONS February 2016-April 2016 Duties Media Monitoring,Photography,Preparation of Press Conferences, Crisis Management, Events Management, Customer Care Services, Community Outreach,Media,Press Release Preparation, Complaints Management. EDUCATION-: Bachelor of Mass Communication-Second Class Upper Division Jomo Kenyatta University of Agriculture and Technology-: Kenya Certificate of Secondary Education (KCSE) C+ St Mary's Kiangima -Embu-: Kenya Certificate of primary Education (KCPE) St Dominic Primary School OTHER QUALIFICATIONS Computer word-processing, Desktop publishing, Digital graphics (Photoshop, illustrator, InDesign) video and audio editing (cool edit-audio editing, final cut and cs4-video and photo editing) and photography EXTRA CURRICULUM ACTIVITIES Doing community services PERSONAL INTEREST AND HOBBIES Reading for general knowledge, watching documentaries, socializing through public speaking and travelling PERSONAL ATTRIBUTES Outgoing, fast learner, love challenges and welcome positive criticisms, team player REFEREES Madam Asmahan Mohammed Chairperson of Department Foreign Languages Jomo Kenyatta University of Agriculture and Technology P.O BOX- Nairobi Cell- Dr Hellen Mberia Dean of Students School of Development and Communication studies Jomo Kenyatta University of Agriculture and Technology P.O BOX- Nairobi Cell- Fedelis Mwanza Senior Public Relations Officer Nairobi City County P.O BOX- Nairobi Cell-