Lizzie Bilocura
Experience
March 23, 2013 – March 26, 2019
Technical Support Specialist • Tier 2 Dept.• Concentrix Phils.
(Formerly Convergys Phils.)
Aug. 2010 – Jan. 2012
Customer Service Representative • Technical Support • Kudo Support
Incorporated
Education
University of Cebu – Main Campus
Ma.Theresa Village 1, Brgy.
Guadalupe, Cebu City-
Year 2004 – 2009
Bachelor of Science in Computer Engineering (Graduate)
University of the Visayas – Compostela Branch
Year-
High School-
Leonard Wood Elementary School
Year-
https://www.linkedin.com/i
n/lizzie-bilocura-b/
References
Cristofferson Oplado
Supervisor, Tier 2 Dept., Concentrix Phils.(formerly Convergys Phils.)
Mobile number:-
Email:-Kevin Joseph Mirasol
Team Leader, Concentrix Phils. (formerly Convergys Phils.)
Mobile number:-
Roniel Rica
Subject Matter Expert, Tier 2 Dept., Concentrix Phils.(formerly Convergys
Phils.)
Mobile Number:-
Email:-
Strengths
• Excellent English verbal and written communication skills.
• Proven initiative and ability to work with minimal supervision.
• Upright work ethic and time management ability.
• Self-starter, Fast-learner and dedicated in delivering team
success.
• Strong Technical background with good problem solving and
multitasking skills.
Skills
• Knowledge and understanding of Microsoft Windows
performance monitoring, system vulnerabilities, security issues and
troubleshooting.
• Strong familiarity with the internet (Web/Internet research, Web
Scraping, data collection)
• Knowledgeable with Microsoft Office applications (i.e. Word,
Excel, Outlook, PowerPoint, etc.)
• Email management or Configuration of email accounts to mail
clients (POP3, IMAP and exchange accounts)
• Basic knowledge of SQL, C/C++, Arduino Microcontroller,
interpreting schematic diagram
• Basic web design using CMS tool like Wix.com, Wordpress
• Familiar with Project/Collaboration tools like Asana, Monday.com,
Trello, Toggl (Time Tracker)
Career Objective
Seeking a position as an administrative assistant to build a long-term career and enhance my
professional skills.
