Lizzie Bilocura

ABOUT ME:

Technical Support Specialist with over 8 years of customer service experience providing exceptional assistance to clients and end-users regarding hardware and software issues.

• I am a very dedicated person with an upright work ethic. Honesty is one of the key benefits of having a successful career. 

• I have a Strong Technical background with good problem-solving, multitasking, and organizing skills.

• I am a fast learner. I love doing self-study just about anything especially if it helps me with my job. 

• I am a self-starter. I have proven initiative and I can definitely work with less to zero supervision.

• I value delivering service on time. I am not comfortable leaving tasks unfinished, even household tasks.

• I am flexible and would always be ready to adapt to different circumstances. 

• Quality of service is my top priority. For me, this is very important as this is the way you can gain the client’s trust. 

SKILLS:

• Knowledge and understanding of Microsoft Windows performance monitoring, system vulnerabilities, security issues and troubleshooting. 

• Strong familiarity with the internet (Web/Internet research)

• Knowledgeable with Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint, etc.)

• Email management or Configuration of email accounts to mail clients (POP3, IMAP and Exchange accounts)

• Basic knowledge of SQL, C/C++, Arduino Microcontroller, interpreting schematic diagram • Basic web design using CMS tool like Wix.com, Wordpress 

• Familiar with Project/Collaboration tools like Asana, Monday.com, Trello, Toggl (Time Tracker)

EXPERIENCE: 

TECHNICAL SUPPORT SPECIALIST II

Convergys Phils. (now Concentrix Phils.) - March 2013- March 2019

My role was to provide technical solutions to clients for Microsoft products. Everyday activities include Handling customer technical support cases through phone and email submission, evaluating system potential through assessing the compatibility of new programs with existing programs, improving existing programs by evaluating objectives and specifications, make sure that they have the latest updates for Windows and device drivers for optimal performance, and also virus removal session. My role also includes helping clients with their Office application issues, email configuration, and management for their Outlook mail client.

CUSTOMER SUPPORT ASSOCIATE

Kudo Support Incorporated - Aug.2010 - Feb. 2012

My role was to help customers with product complaints and questions, give customers information about products and services, take orders, and process returns and provide technical support for hardware issues. Overall, ensure customer satisfaction and provide professional customer support.