Lizzette A Vargas

Lizzette Vargas- *-Proactive, enthusiastic, and customer-oriented Paralegal, Quality Analyst and Flex Facilitator possessing comprehensive experience within legal and financial organizations. A strategic thinker who can quickly spot relevant patterns and issues with the ability to creatively problem solve to resolution. Fostering positive business relationships by demonstrating high levels of dependability, integrity, and resourcefulness. Bilingual capabilities in English and Spanish to elevate the customer/client experience within an organization. Work Experience HS/EHS Support Specialist Community Services for Children - Allentown, October 2023 to Present • Create requisitions for necessary office, workshop and program supplies. • Organize book distribution for all family engagement partners to provide to parents during home visits. • Grant writing training. • Handle all parent nominations for recognition event. • Coordinate cooking matters and/or Nutrition Links sessions for parents. • Provide support to three different sites. • Assist enrollment with uploading signature, consent and emergency contact pages into child plus. • Monitor emergency contacts in child plus and enter parent and contact information. • Assist Mental Health department with inventory organization. Seasonal Quality Analyst Foundever-Allentown, PA February 2022 to July 2023 Audit WFH agents’ calls and chats to ensure compliance and trained agents to follow company call and chat flow. • Worked remotely and independently to deliver feedback to team leads and agents on the accuracy of information provided to customers and correct case completion. • Fostered collaborative relationships with learners during the instruction process on company procedures, systems, greeting, rules, regulations, and compliances. Trained on the proper call flow in order to resolve customer issues through researching and escalation. Paralegal Budgen Law-Altamonte Springs, FL March 2020 to March 2021 Prepared, collected and entered necessary information and documentation to ensure accurate bankruptcy filing. • Created legal documents for hearings, meetings of creditors, letters to creditors, and for e filing with the court system. • Prepared, reviewed and corrected bankruptcy petitions as well as collected all necessary documents and information from debtors to complete drafting of bankruptcy petition. Receptionist/Legal Assistant Quattrochi, Torres & Taormina Law Office-Casselberry, FL September 2019 to January 2020 Greet all clients, coordinate schedules and generate the necessary documentations for process servers, court, and opposing counsel. • Generated and scanned marketing material used to promote services offered by the law firm. • Scheduled and communicated deposition, mediation and hearing dates as well as e-filed notices with process servers and the court. • Entered personal injury data in Practice Panther client software, and ordered and organized supplies and supply room. Temporary Legal Assistant Suitson Staffing and Special Counsel -Orlando, FL 2018 to 2019 Temporary legal assistant assignment needed to maintain personal injury files, and coordinate depositions and mediations. • Drafted, revised, finalized and e-filed legal documents. • Maintained client files via AIM (Perfect Attorney) software. • Calendared events and reminders Maintain client files with updated information on personal injury, exams, medications and doctor appointments to schedule depositions, mediations and create the necessary legal documents for the case. • Data entry of client information on Team Connect client software. • Prepared discovery documents. • Closed files both physically and on database. Legal Assistant Mario A. Garcia, P.A-Orlando, FL April 2016 to August 2018 Mario A. Garcia, P.A., Orlando, FL / USA Two-person office of which developing and collaboration were key to maintain transition from one area of law to another. • Maintained client files and correspondence in bankruptcy, civil litigation and real estate law. • Prepared real estate closing documents and HUD1 sheet while assisting in real estate closings. • Scheduled client appointments, hearings, mediation, depositions, and updated calendar. Weatherization Representative Community Action Committee-Bethlehem, PA January 2010 to February 2011 A non-profit organization to determine and evaluate eligibility for the American Recovery and Reinvestment Act. • Verified client eligibility for free weatherization according, heating units, and appliances. • Maintained databases, spreadsheets with client information, assisted auditors in scheduling appointments with clients and served as Spanish speaking interpreter. Office Manager/Legal Assistant David Dunn Law Offices, P.C-Allentown, PA August 2005 to December 2009 A solo practitioner office where exceptional organization and communication were necessary to accurately determine eligibility to file either a Chapter 11, 13 or 7 bankruptcy. • Scheduled office meetings to discuss daily agenda, maintained office and office procedures, supervised and trained file clerks, typing, filing, electronic document filing, legal document preparation, and prepared bankruptcy documents. Education Bachelor of Science degree in Paralegal Studies in Paralegal Studies Kaplan University Online - Chicago, IL November 2007 to June 2010 Associate degree in Specialized Business in Criminal Justice Lehigh Valley College - Center Valley, PA October 2003 to March 2005 Skills • Microsoft Outlook, Word, Excel, and Powerpoint • Accounts Payable and Receivables • Legal drafting • Translation and Interpretation • Research • Writing Skills • Proofreading • Spanish as a Second Language • Office Management • Intake Experience • Quality Assurance • Leadership