Proactive, enthusiastic, and customer-oriented Paralegal, Quality Analyst and Flex Facilitator possessing comprehensive experience within legal and financial organizations. A strategic thinker who can quickly spot relevant patterns and issues with the ability to creatively problem solve to resolution. Fostering positive business relationships by demonstrating high levels of dependability, integrity, and resourcefulness. Bilingual capabilities in English and Spanish to elevate the customer/client experience within an organization.