Lizane Tenorio Cuisia
054 Sitio Bato Guyong Sta. Maria Bulacan 3022
Mobile #:-
Email Address:-
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Objective:
Looking forward to apply what I have learned in the call center industry and facilitate student interest in of English.
Work Experience:
Event Organizer/Host, Customer Service & Team Leader Sterling Paper Group of Companies -
Call Center Representative (Technical Support) Intelinet Global Philippines -
Client Business Analyst TELUS International Philippines -
answered inquiries relating to account information, products and services, rates and policies
provides help with devices activation & programming procedures
help clients understand their bills
schedules call backs
provided ongoing support to customers
resolved complaints
assist with contract renewals/ phone upgrade
assist clients with troubleshooting
Mentor (Subject Matter Expert) TELUS International Philippines -
Handles escalation from team members
Answer question regarding products, procedures & policies
Sends day end reports for newbies improvement
Make sure that new agents are not doing wrong things & not giving incorrect information
Communicates with real time analyst for exemptions
Xerox Business Services now Conduent Supervisor 2014-Present
Education:
Dr. Yangas Colleges Inc. Year 2008 B.S Nursing
Skills:
Microsoft Office (Excel, Word, Powerpoint, OneNote & Outlook)
Internet Browsing
Research
Computer Skills
Call center telephony & technology
Excellent in Multi-tasking
Achievement:
Berlitz passer for English & Grammar proficiency
Master Coach Certification
Character Reference:
Roel Banda |-
Nicole De Quiroz |-
Gerbert Balmes |-
